Bin collections update - week beginning 20 September 2021
Some residents are still experiencing delays with their bin collections:
- Garden waste collection service is currently behind schedule borough wide. Please continue to leave your bin out and crews will collect as soon as possible.
- Bottle bank collection service is currently subject to delays. Please do not leave your bottles on the floor, as this can be dangerous for members of the public and crews.
NSE is also addressing challenges surrounding staff shortages – impacted by a national shortage of qualified drivers – recruiting more drivers and training others so that they have back-ups in place to cover shifts.
Whilst recruitment is underway, the decision to prioritise the collection of household rubbish, recycling and garden waste was made and as a result of this, some collections to glass recycling sites were not collected as frequently as we would have liked.
We are continuing to closely monitor the situation.
Bin collection service
Havant Borough Council operates an alternate weekly kerbside recycling and waste collection service from wheeled bins. This means that rubbish is collected one week and recycling the next.
You can find your bin collection day by checking your online calendar. Please enter your postcode and your calendar will be displayed under 'waste and recycling'.
We also operate a fortnightly garden waste collection service.
Bin wasn’t collected?
If your bin has been missed, please report this to us by completing our contact us form.
Missed bins must be reported by 4pm on the next working day after your scheduled collection.
If you do not report a missed collection to us within this timeframe, you will have to wait until your next scheduled collection.
Please note, if your bin has been tagged for reasons such as being too heavy or contaminated we will not return. Also, if your bin is not placed on the boundary of your property, it will not be collected and we will not return.
What to do with your bin?
On your collection day, you should place your wheeled bin at the boundary of your property adjacent to the road.
Place your bin out at the edge of your property by 7am on your collection day.
Please ensure your bin lid is closed flat, for your collection.
Any excess rubbish left alongside the bin or on top will not be collected and will have to wait until the next scheduled rubbish collection.
If you have a larger family living permanently at the property, then you may be eligible for an additional bin.
We will collect excess recycling which can be left in clear plastic sacks or a cardboard box next to your bin. Please ensure excess recycling is clean and dry.
For those of you who are unable to take the bin to the edge of your property you can request an assisted collection.
This is where the rubbish and recycling crews will collect wheeled bins from an agreed location.
To organise assisted collections, please use our contact us form.
Who collects your bins?
Our environmental services (waste, recycling, street cleaning, public conveniences and grounds maintenance) are delivered by Norse South East.
Where does my waste go?
Most of the non-recyclable waste collected from homes in Hampshire is taken to one of three Energy Recovery Facilities located in Marchwood, Chineham and Portsmouth. Find out more about where your waste goes on the Hampshire County Council website.