If your bin has not been collected by 4pm on your collection day, please report a missed bin to customer services before 4pm the following day.

If you do not report a missed collection to us within this timeframe, you will have to wait until your next scheduled collection.

Please note, if your bin has been tagged for reasons such as being too heavy or contaminated we will not return.

Also, if your bin is not placed on the boundary of your property, it will not be collected and we will not return.

If you experience any issues with your collection, please speak with customer services on 023 9244 6010.

Where should I put my bin to be emptied?

On your collection day, you should place your wheeled bin at the boundary of your property adjacent to the road. Please make sure the handles are facing out towards the road, as this makes it easier for collection.

Your bin must be out by 7am on the day of collection (or the night before), and returned onto your property as soon as possible.

For those of you who are unable to take the bin to the edge of your property you can request an assisted collection, this is where the rubbish and recycling crews will collect wheeled bins from an agreed location. 

Eligibility for this service is decided by a council officer after a planned visit.

Excess rubbish

Any excess rubbish left alongside the bin or on top will not be collected and will have to wait until the next scheduled rubbish collection or be disposed of at your nearest Household Waste and Recycling Centre (HWRC).

If you have a larger family living permanently at the property, then you may be eligible for an additional bin.

Extra recycling can be placed alongside the wheeled bin, in either a cardboard box or untied plastic sack.