Please ensure your bin is out, ready for collection by 7am on your day of collection. This will assist us in giving you a speedy service.
If your bin (rubbish, recycling) has not been collected you only need to report it as a missed bin if you notice that your neighbour's bin has been collected, but yours hasn't.
Leave your bin out and crews will return to complete these collections on the following day.
If your bin is not collected on the revised collection day, please ensure you use our contact us form or call 023 9244 6019 within 24 hours.
We operate an alternate weekly kerbside recycling and rubbish collection service from wheeled bins. This means that rubbish is collected one week and recycling the next.
You can find your bin collection day by checking your online calendar. Please enter your postcode and your calendar will be displayed under 'waste and recycling'.
Download your rubbish and recycling calendar for 2023
We also operate a fortnightly garden waste collection service. - this service will be suspended from Friday 23 December until Monday 9 January 2023.
Bin wasn’t collected?
If your bin has been missed, please report this to us by completing our contact us form.
Missed bins must be reported by 4pm on the next working day after your scheduled collection.
If you do not report a missed collection to us within this timeframe, you will have to wait until your next scheduled collection.
Please note, if your bin has been tagged for reasons such as being too heavy or contaminated we will not return. Also, if your bin is not placed on the boundary of your property, it will not be collected and we will not return.
What to do with your bin?
On your collection day, you should place your wheeled bin at the boundary of your property adjacent to the road.
Place your bin out at the edge of your property by 6am on your collection day.
Please ensure your bin lid is closed flat, for your collection.
Excess rubbish
Any excess rubbish left alongside the bin or on top will not be collected and will have to wait until the next scheduled rubbish collection.
If you have a larger family living permanently at the property, then you may be eligible for an additional bin.
Excess recycling
We will collect excess recycling which can be left in clear plastic sacks or a cardboard box next to your bin. Please ensure excess recycling is clean and dry.
Assisted collections
For those of you who are unable to take the bin to the edge of your property you can request an assisted collection.
This is where the rubbish and recycling crews will collect wheeled bins from an agreed location.
To organise assisted collections, please use our contact us form.
Who collects your bins?
Our environmental services (waste, recycling, street cleaning, public conveniences and grounds maintenance) are delivered by Norse South East.
Where does my waste go?
Most of the non-recyclable waste collected from homes in Hampshire is taken to one of three Energy Recovery Facilities located in Marchwood, Chineham and Portsmouth. Find out more about where your waste goes on the Hampshire County Council website.