To have your waste and recycling collected, you will need to provide the correct bins. You will need:
The rubbish and recycling bins are owned by the resident, if your bin is lost, stolen or damaged then you will need to pay for a replacement bin, unless the bin has been damaged during the emptying process.
Bins cost £53.35 each (delivery included) and can be purchased over the phone by calling our Customer Services Team on 023 9244 6010.
New bin orders will be delivered with in 10 working days.
Your bins are your property, keep them safe from theft by placing your house number or post code on them and by returning them to your property as soon as possible after emptying.
If you regularly have too much recycling, you can purchase an additional recycling bin.
If there are five or more permanent residents at your property, or you have qualifying medical reasons, we may be able to authorise an additional 140 litre refuse bin.
Our partners, Norse South East, will visit your property and carry out an assessment for the additional bin. If approved you will need to purchase the second bin by calling Customer Services on 023 9244 6010.
Developers can hire large 1,100 litre communal refuse bins from our partners Norse South East for use in multi-occupancy properties.
There is an annual charge per large bin which covers the supply and maintenance only. A hire agreement must be completed before delivery of the bin(s).
Large 1,100 litre communal recycling bin for use in multi-occupancy properties are provided free of charge.
Please call Customer Services on 023 9244 6010 to discuss.
Replacement or additional bins
There is no limit on how many additional recycling bins a household can buy.
Black lidded general refuse bins can only be purchased to replace lost/stolen or damaged bins. If you require additional refuse bins you may be eligible to additional waste capacity.
If you are a household of five or more, or there is a resident with additional medical needs that produces non-clinical refuse then you may be eligible to purchase an additional 140 litre bin.
All bins are the resident’s property and responsibility so please guard from theft, damage or loss.
Cancellation and refunds
Orders over £42 can be cancelled up to 14 days after delivery for a full or partial refund. To be eligible for a refund, your bin must be returned unused.