The Food Hygiene Rating Scheme is run by Havant Borough Council in partnership with the Food Standards Agency (FSA). Its aim is to provide customers with at-a-glance information about the hygiene standards in food businesses, so that customers can make informed choices about where to buy and eat food. Businesses covered by the scheme The scheme covers a range of businesses where customers can eat or buy food. This includes: Restaurants Takeaways Cafes Sandwich shops Pubs Hotels Supermarkets and other shops selling food. Businesses receive a rating sticker and are encouraged to display it. How the rating is calculated Following a food hygiene inspection by our food safety team, we will give the business a rating based on the standards of hygiene we find at the time. These include: How hygienically the business handles food - safe food preparation, cooking, re-heating, cooling and storage. The condition of the structure of the premises - cleanliness, repair, layout, lighting, ventilation and other facilities. The management of the business including the management system and the records in place to make sure food is safe. The rating We rate the hygiene standards found at the time of inspection on a scale from '0' - this means urgent improvement is required to '5' - this means the hygiene standards are very good. The rating shows how well the business does overall. A business may do better in some areas than in others - the rating is designed to take this into account, including the areas that need the most improvement. The rating is not a guide to the quality or value of the food the business prepares or sells. Find food business hygiene ratings The Food Standards Agency publishes food hygiene ratings on its website where you can search for local businesses. Safeguards Businesses can request an appeal, have a ‘right to reply’ and can request a re-visit inspection from their local authority. The relevant forms can be found below. Please send the completed forms to email@example.com Appeals Before making an appeal, business owners or managers should contact the officer who carried out the inspection first to understand why the rating was given. If the business owner or manager still thinks that the rating is unfair or wrong, they can appeal in writing to the authority using an appeals form. Food hygiene rating scheme - appeal form (word 185 kb) Business’s right to reply The right to reply allows the business to tell customers how the business has improved its hygiene standards or if there were unusual circumstances at the time of inspection. This response will be published online, alongside the rating, by the local authority. Food hygiene rating scheme - right to reply form (word 75 kb) Request for a re-visit inspection A food business owner or manager can request a re-visit to get a new rating when all the necessary hygiene improvements have been made. Since the 1 April 2023 a fee to recover the costs of carrying out a revisit inspection now applies currently set at £206.00. Food hygiene rating scheme - re-visit form (word 84 kb) Scheme disclaimer The food hygiene rating scheme is not an endorsement of current standards but reflects the rating we awarded at the time of the last inspection. The business may have made changes since then. It may also take up to 28 days for the new rating to appear on the website after an inspection.