Vulnerable people

During the coronavirus outbreak we must make sure everyone has the support, services and supplies they need during coronavirus.

This page shows where you can get the help you need, and where you can volunteer to support your community.

Keep up-to-date on the government's advice.

If you’re worried you have coronavirus, follow the NHS advice.

How to get help

A helpline is available to provide information and advice, as well as practical support to frail or vulnerable Hampshire residents.

The Coronavirus Hampshire Helpline – Hantshelp4vulnerable - can be contacted on 0333 370 4000.

The helpline is available 9am to 5pm weekdays, except Fridays, which are 9am to 4.30pm, and is for vulnerable people who do not have support from families, friends or their local community, and who need urgent assistance with practical issues.

Please note the service is for people currently residing in the county of Hampshire. If you are a resident of Southampton, Portsmouth or the Isle of Wight, and call the number above, you will be signposted to their respective local support numbers.

How to volunteer

Community First has signed up hundreds of volunteers since the coronavirus outbreak began and has frozen volunteer recruitment for the time being.

If you are involved with a community group that needs volunteers, please contact to recruit some helping hands.

Shielded residents

If you’re clinically extremely vulnerable you were advised to 'shield' during the peak of the pandemic in England.

Currently, the government is advising that you do not need to shield, due to the rates of transmission of coronavirus falling significantly in the community. Specific guidance is available about what will happen if there is a local lockdown.

Guidance from the government is available, but it is your personal choice follow it.

Weekly government food parcels

On 1 August the government stopped sending food parcels to shielded residents as guidance currently states individuals do not need to shield.