Test and trace support payment

Please be advised you will need a reference number from NHS test and trace to apply for a support payment or a discretionary payment.

The government has introduced a new test and trace support payment to help you if you have to self-isolate and are unable to work.

How the scheme works

If you have been contacted by NHS Test and Trace and have been told to self-isolate, you may be entitled to a payment of £500.

If you have already been told to self-isolate (on or after 28 September), you can apply for a backdated payment.  You have 14 days from the end of your self-isolating period in which to make a claim.

Payments will be subject to income tax, but not national insurance contributions.

The scheme will be available until 31 January 2021.

Types of payment

Depending on your personal circumstances, there are two types of payment:

  • a test and trace support payment
  • discretionary payment if you are facing financial hardship because you can't work while you are self-isolating

Who can get the test and trace support payment?

To be eligible for a test and trace support payment, you must meet the following criteria:

  • you have been told to self-isolate by NHS test and trace on or after 28 September (you will need a reference number from NHS test and trace to apply)
  • you are employed or self-employed
  • you are unable to work from home and will lose income as a result
  • you are currently receiving at least one of the following benefits - universal credit, working tax credit, income-based employment and support allowance, income-based jobseeker’s allowance, income support, housing benefit and pension credit

Discretionary payment

If you do not currently receive a benefit such as universal credit, housing benefit or income support, you may still be eligible for a discretionary payment of £500.

You must meet the following criteria:

  • have been told to stay at home and self-isolate by NHS test and trace, either because they have tested positive for coronavirus or have recently been in close contact with someone who has tested positive
  • are employed or self-employed
  • are unable to work from home and will lose income as a result
  • who are not currently receiving but are in the process of applying for universal credit, working tax credit, income-based employment and support allowance, income-based jobseeker’s allowance, income support, housing benefit and pension credit
  • on a low income and will face financial hardship as a result of not being able to work whilst self-isolating

How to apply

You can apply online through our website.

Privacy statement

With your consent, the personal data you provide enables us to process your application for the track and trace support payment scheme. 

If you do not give us your consent we will be unable to process your application. You have the right to withdraw your consent, if you do we will not be able to continue your application.

You have a number of rights on how your data is used, including the right to object. For more information, please see our privacy policy.