Test and trace support payment

Please be advised you will need a reference number from NHS test and trace to apply for a support payment or a discretionary payment.

If you have been contacted by NHS test and trace and have been told to self-isolate, you may be entitled to a payment of £500.

Depending on your personal circumstances, there are two types of payment:

  • a test and trace support payment
  • discretionary payment if you are facing financial hardship because you can't work while you are self-isolating

If you have already been told to self-isolate, you can apply for a backdated payment.  You have 14 days from the end of your self-isolating period in which to make a claim.

Payments will be subject to income tax, but not national insurance contributions.

The scheme will be available until 31 March 2021.

Test and trace support payment

Who can get the test and trace support payment?

To be eligible for a test and trace support payment, you must meet the following criteria and supply evidence to support that you:

  • have been told to stay at home and self-isolate by NHS test and trace or via the NHS COVID-19 App, either because you have tested positive for coronavirus or have recently been in close contact with someone who has tested positive;
  • have responded to messages received from NHS test and trace (which will have been received via a combination of email, text, letter or phone call) in which you have provided your contact details and where you have tested positive, the details of your contacts.
  • are employed or self-employed;
  • are unable to work from home and will lose income as a result; and
  • who are not currently receiving but are in the process of applying for universal credit, working tax credit, income-based employment and support allowance, income-based jobseeker’s allowance, income support, housing benefit and pension credit

Evidence that you must provide with your application:

  • a copy of the notification received from NHS test and trace asking you to self-isolate this must include your unique ID reference number and your name;
  • proof of receipt of one of the qualifying benefits;
  • a current months bank statement showing your name and account details for payment purposes; and
  • proof of employment such as your last month/two weeks wage slips or, if you are self-employed, evidence of your self-assessment returns, trading income and proof that your business delivers services which cannot be undertaken without social contact
  • proof that your earned income/self-employed income has reduced as a result of having to self-isolate

Discretionary payment

If you do not currently receive a benefit such as universal credit, housing benefit or income support, you may still be eligible for a discretionary payment of £500.

You must meet all of the following criteria:

  • have been told to stay at home and self-isolate by NHS test and trace or via the NHS COVID-19 App, either because you have tested positive for coronavirus or have recently been in close contact with someone who has tested positive;
  • have responded to messages received from NHS test and trace (which will have been received via a combination of email, text, letter or phone call) in which you have provided your contact details and where you have tested positive, the details of your contacts.
  • are employed or self-employed;
  • are unable to work from home and will lose income as a result; and
  • who are not currently receiving but are in the process of applying for universal credit, working tax credit, income-based employment and support allowance, income-based jobseeker’s allowance, income support, housing benefit and pension credit
  • who are on a low income and will face financial hardship as a result of not being able to work while you are self-isolating

Evidence that you must provide with your application:

  • a copy of the notification received from NHS test and trace asking you to self-isolate this must include your unique ID reference number and your name;
  • proof that you are in the process of applying for one of the qualifying benefits;
  • a current months bank statement showing your name and account details for payment purposes; and
  • proof of employment such as your last month/two weeks wage slips or, if you are self-employed, evidence of your self-assessment returns, trading income and proof that your business delivers services which cannot be undertaken without social contact
  • proof that your earned income/self-employed income has reduced as a result of having to self-isolate

How to apply

You can apply online through our website.

Privacy statement

With your consent, the personal data you provide enables us to process your application for the track and trace support payment scheme. 

If you do not give us your consent we will be unable to process your application. You have the right to withdraw your consent, if you do we will not be able to continue your application.

You have a number of rights on how your data is used, including the right to object. For more information, please see our privacy policy.