We are currently looking for Housing Advice & Prevention Officers to join the Housing Team helping residents to remain in their homes and assisting with finding alternative accommodation solutions where needed.This exciting role will suit an empathetic and forward-thinking person with excellent customer service skills, who is able to support people through difficult periods. We are a busy front-line service dealing with customers who may be vulnerable and facing homelessness.  We give advice, work to prevent homelessness, assist people to resolve their housing need and make assessments of housing and support needs in accordance with the Homelessness Reduction Act 2017, and the Housing Act 1996.   We are committed to excellent customer service, and to listen to and understand our customers' circumstances, and working collaboratively with them to identify housing solutions.  Every day is different, which means you need to be an expert multi-tasker, proactive and have an adaptable approach in the way you work. .You will be interviewing customers over the telephone and face to face about their housing situation and working with them to find a solution to their housing issues.  This may involve negotiation with landlords, other housing providers, family members and internal and external agencies.You will need to manage a large case load, prioritise your work and have excellent organisational skills.What we offerA competitive salarySupport for your continuous professional developmentLocal Government Pension SchemeFlexible working/Hybrid working to support your work-life balanceA comprehensive benefits package, find out more on our website www.havant.gov.uk/jobs-and-careersIf you would like to discuss the role, please contact Jacqueline Burnett-Pitt, Housing Manager (Options & Advice) on 07771 933812 or email jacqueline.burnett-pitt@havant.gov.ukxx@havant.gov.ukTo ApplyPlease click apply and complete the short application process (3-4) minutes.  Please ensure you attach your CV and a supporting statement, when completing your application on our recruitment platform Hireful – www.havant.gov.uk/jobs-us-apply-now. We will not be able to progress your application further unless you provide a supporting statement detailing how you meet the essential and desirable criteria in the role profile.Closing date for receipt of applications is midnight on 9 December 2025 and interviews will be held on 22 December 2025 & 7 January 2026.We reserve the right to close this vacancy early if we receive sufficient applications for the role.  We would encourage you to submit your application as early as possible.Due to the current employment climate, we are receiving a high number of applicants for each post and as such may not be able to acknowledge receipt of your application.  You will however be notified as to whether you made the shortlist soon after the closing date.We want our workforce to reflect our diverse local communities, therefore, we encourage and welcome applications from people of all backgrounds and experiences. www.havant.gov.uk/our-organisation/equality-and-diversityThe council is an inclusive employer and appoints on merit. We are a Disability Confident Employer and have a Guaranteed Interview Scheme for Veterans.Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff members to share this commitment.Havant Borough Council is a Category 1 Responder under the Civil Contingencies Act 2004. All employees of the Authority will be expected to support any necessary actions required during an emergency response.