We are sorry about your bins

Friday, 18 June, 2021

Havant Borough Council and Norse South East are really sorry for the recent disruption to bin collections that has happened across the borough.

Rubbish, recycling and garden waste bins have been affected and we are working together to do everything we possibly can to get back on track and stop this happening again.

We would like to reassure residents that we are working together to ensure bins will be collected as soon as possible. 

Councillor Lulu Bowerman, Cabinet Lead for Capita and Commercial Contracts, said: "We would like to offer our sincere apologies to those residents who have faced disruption to their bin collection. There is no doubt the service has been encountering a number of operational challenges recently and I am so sorry for this. We are doing everything we can to get it sorted as quickly as possible.

"The team has been doing their utmost to provide our residents with a timely service and Norse South East is working hard to put things back on track. The aim is to collect missed bins as a matter of urgency."

Chief Operating Officer of Norse Commercial Services and Chairman of the Board of Directors at Norse South East, Justin Galliford, added: "On behalf of Norse South East I would like to apologise to those affected, for the delay in the collection of their bins. 

"We would like to reassure residents that we are working to resolve these issues and to improve performance.  

"We have had staff shortages and there is a national shortage of qualified drivers which have had an impact on our ability to collect your bins.  

"We’re going to be recruiting more drivers and training others so that we have back-ups in place to cover shifts." 

Residents should continue to leave their bins out on their scheduled collection day, and the days following, and crews will collect as soon as possible.

At the moment you only need to report a missed bin (rubbish, recycling or garden waste) if you notice that your neighbour's bin has been collected, but yours hasn't.  

Please report this to customer services as a missed bin collection: www.havant.gov.uk/contact-us.