Information about operators

An operator is what most customers think of as the taxi company. In law it is the person who is licensed to provide the bookings.

To do this, they will have a place from which they make their bookings and keep records.

Apply for an operators license

To apply for an operators license, you will need:

  • a standard DBS or Disclosure Scotland check (this will not be necessary if a proprietor is already a Havant Borough Council licensed driver)
  • a suitable premises within the borough for your office and a completed application form

The licence lasts for 5 years from the date that it is approved and you will be required to keep a record book of all the booking you take. Full details of what is required are contained in your operator licence.

Sub-contract bookings

You can sub-contract bookings as long as the operators are licensed in the Havant Borough area. You cannot take a booking for or pass a booking on to any operator licensed outside the borough.

The operator is responsible for the customer booking and not the driver. This is because the contract is between the operator and the customer.

Where an operator sub-contracts the job to another operator, the original operator remains responsible for ensuring the contract is properly fulfilled.