Data Protection Complaints | Havant Borough Council

To enable the Council to process your complaint and respond to it, we need to collect certain personal information from you. We are processing this personal data under our legal obligation to carry out data protection complaint investigations.

If you do not provide us with your contact information, we will be unable to investigate and respond to your complaint.

Your complaint will be shared within the Council with the Information Governance team so they may acknowledge your complaint and correspond with you. In the event you make a complaint to the Information Commissioner’s office, we will share your complaint and associated correspondence and documents with them.

All information collected throughout the duration of your complaint to the Council will be retained for 3 years from the date of final outcome of the complaint. If your complaint is investigated by the Information Commission, the retention will be three years from their final outcome.

Name

Address

Address 2

City/Town

State/Province

ZIP/Postal Code

Country

Your phone number

Your email address

What is your preferred method of contact?

Post

Phone

*Please note that even if we contact you by phone to give you the outcome of any investigation, we will also write to you with this information.

Please let us know if there are any reasonable adjustments that we need to consider. For example, if you require correspondence in large print.

Please give us details of your complaint, explaining clearly and simply what has happened.

Please attach any documents in support of your complaint here.

One file only.
10 MB limit.
Allowed types: txt, rtf, pdf, doc, docx, odt, ppt, pptx, odp, xls, xlsx, ods.

Please tell us how this has affected you.

If you have already spoken to an officer about this, please give us further information. For example, who did you speak to and what was the outcome of that conversation.

Once submitted, your complaint will be acknowledged initially, and a final response will be sent within 30 days. If we are unable to respond within that timescale, we will contact you and explain why and when you can expect your response.