Coronavirus housing service update

We are working hard to minimise disruption to our services as a result of the coronavirus situation, however in some cases services may be disrupted due to staff absence or official advice from the government.

Contacting us

To minimise contact with the public our offices are closed and face to face appointments have been cancelled.

If you need advice and assistance, please call 023 9244 6379 or email

Please only call us if you are homeless and require urgent advice. If you have an emergency outside of office hours (9am - 5pm) contact 023 9247 4174.

For queries regarding Hampshire Home Choice, please visit the Hampshire Home Choice website and access its frequently asked questions.

If you are rough sleeping or aware of someone rough sleeping, please report this to street link.

Submitting documents

If you have been asked to provide any documents, these can be uploaded directly to your application on the Hampshire Home Choice website or should be scanned or photographed and sent to

If you are unable to do this, we may extend the time you have to provide documentation so that it can be submitted to our offices once open again.

Paying your rent

Extension of notice period

The notice period to end a tenancy has been extended. Once this notice period ends, the landlord cannot force the tenant to leave without a court order.

If you are having difficulties paying your rent, please contact your landlord in the first instance.

Please see the latest government guidance for tenants on the current notice periods and what advice and assistance is available.

Paying your mortgage

If you are having difficulties paying your mortgage, please contact your mortgage lender. The government have advised that mortgage holidays can be taken during this period which will need to be agreed with your lender.

Please see the latest government guidance for help with mortgages for homeowners affected by Coronavirus.

Supporting vulnerable residents

The government is also allowing any hotels, hostels or B&Bs to remain open if they are providing rooms to support homeless or other vulnerable people through arrangements with a local authority or public body.

Therefore, we are calling for these businesses, within or nearby the borough, to come forward and notify us of any vacancies they can offer.

If you can help, please email