Bin collections FAQs

Your questions answered about rubbish and recycling during coronavirus.

FAQs

Bin collections

Garden waste

Tips and textiles


Bin collections

I am self-isolating – can I still put my bin out?

Yes, you can still put your bin out. 

If you or a member of your household are showing symptoms of coronavirus and are self-isolating please make sure to dispose of your waste in the following way:

  1. All personal waste (such as tissues and disposable cleaning cloths) is stored securely within a separate disposable rubbish bag.
  2. Place separate personal waste bags into another bag (so they are double-bagged), tied securely and kept away from your other rubbish.
  3. Keep double-bagged personal waste stored for at least 72 hours before being put in your black wheeled bin.

All other rubbish can be disposed of as normal. 

What do I do if my bin is missed?

Our teams are working extremely hard to ensure we empty your bin - but please bear with us as we are working in a difficult situation.

If your bin has been missed, please report this to us by completing our contact us form.

My recycling bin collection was missed, how can I maximise space in my bin?

  • Crush - once empty, rinse your plastic bottle, crush it down as small as you can manage and then pop the lid back on.
  • Collapse - all cardboard boxes.
  • Push – gently push down the contents of your bin to make more space. Be careful not to push down too hard though, as compacted recycling can sometimes get stuck in your bin during emptying, meaning the crews can’t get it out.
  • Keep - keep any large cardboard boxes you have, to put excess recycling in. 

If you need to make the most of the space in your rubbish bin, you can:

How can I help your collection crews?

In order to help the crews get round as quickly and as safely as possible, please make sure you do the following:

  • Please park considerately by making sure there is enough room for the refuse vehicle to pass your car on bin collection day.
  • Please make sure your bin is visible, accessible and left on the edge of your property.
  • Do you really need to put your bin out? If your bin is only half full, it could wait until your next collection. This will help our crews get to those properties that really need a collection.
  • Please clean the handles of your bin after you put the bin out.

To pass on your thanks, please contact us using our online form or via social media and we'll pass it on.

How are your crews keeping safe during the coronavirus outbreak?

All of our crews have been briefed using industry guidance from the Waste Industry Safety and Health (WISH) on social distancing and, where possible, are adhering to these.

I have a lot of cardboard boxes to dispose of, will these be collected?

Please think before you throw any items away.

With more people shopping online and carrying out home improvements, there has been an increase in cardboard boxes placed next to bins. This has meant that crews have been unable to finish some of their rounds on the scheduled day.

If you have lots of cardboard boxes to dispose of, please store them and leave out for your collection crew in smaller amounts.

Make sure you remove any plastic packaging or polystyrene from the box as this cannot be recycled.

A guide for what you can and can't recycle is on our website.

Why didn’t you collect cardboard from my recent DIY project?

Excess cardboard from DIY or building projects, such as packaging from a new kitchen, is industrial waste and is not collected as part of our bin collections service.

Please speak to your builder and make sure they have made provisions to remove and dispose of waste appropriately.

I have an assisted collection – will this still be collected?

Assisted collections will continue as normal. Please leave your bin in your usual collection point and the crew will continue to collect it.

I have a clinical waste collection and received an extra box – why?

Our clinical waste collections are continuing as normal. 

To cover for possible staff shortages, you will have received extra sharps boxes to use from our partners Norse South East.

Garden waste

Can I join the garden waste collection service?

We are unable to accept any new customers to the garden waste collection service until further notice.

We are working hard to collection from existing customers as scheduled. Refuse collections are being prioritised and these could be impacted if there was an increase in garden waste collection rounds.

Can I burn my waste?

We are requesting that residents do not dispose of any waste by burning.

Smoke from burning waste could have a serious health impact to neighbours, especially if they have underlying health conditions.

Tips and textiles

Can I still use bottle banks?

Please do not take your glass to the bottle bank.

You should store it somewhere safe at home so it can be recycled once travel restrictions are lifted.

We are focussing our resources on essential services and collecting from bottle banks puts extra pressure on our resources.

Can I still us textile banks?

The Salvation Army has stopped collections from its textile banks and should not be used.

Please do not attempt to use the banks or to leave your unwanted items in bags around the banks – this is fly-tipping.

If you have unwanted clothes, please keep them until the banks reopen.