Your questions answered about rubbish and recycling during coronavirus.
- I am self-isolating - can I still put my bin out?
- What do I do if my bin is missed?
- My recycling bin collection was missed, how can I maximise space in my bin?
- How can I help your collection crews?
- How are your collection crews keeping safe during the coronavirus outbreak?
- I have a lot of cardboard boxes to dispose of, will these be collected?
- Why didn’t you collect cardboard from my recent DIY project?
- I have an assisted collection – will this still be collected?
- I have a clinical waste collection and received an extra box – why?
Tips and textiles
Yes, you can still put your bin out.
If you or a member of your household are showing symptoms of coronavirus and are self-isolating please make sure to dispose of your waste in the following way:
- All personal waste (such as tissues and disposable cleaning cloths) is stored securely within a separate disposable rubbish bag.
- Place separate personal waste bags into another bag (so they are double-bagged), tied securely and kept away from your other rubbish.
- Keep double-bagged personal waste stored for at least 72 hours before being put in your black wheeled bin.
All other rubbish can be disposed of as normal.
Our teams are working extremely hard to ensure we empty your bin - but please bear with us as we are working in a difficult situation.
If your bin has been missed, please report this to us by completing our contact us form.
- Crush - once empty, rinse your plastic bottle, crush it down as small as you can manage and then pop the lid back on.
- Collapse - all cardboard boxes.
- Push – gently push down the contents of your bin to make more space. Be careful not to push down too hard though, as compacted recycling can sometimes get stuck in your bin during emptying, meaning the crews can’t get it out.
- Keep - keep any large cardboard boxes you have, to put excess recycling in.
If you need to make the most of the space in your rubbish bin, you can:
- Use smaller rubbish bags. These are easier to manage and when tied up tight take up less space in your wheeled bin.
- Squeeze all the air out of your bin bag before tying it up and putting it in your refuse bin. You’ll be surprised how much air is in there!
- Try composting your fruit and vegetable peelings, tea bags, small animal bedding, egg boxes and paper bags.
In order to help the crews get round as quickly and as safely as possible, please make sure you do the following:
- Please park considerately by making sure there is enough room for the refuse vehicle to pass your car on bin collection day.
- Please make sure your bin is visible, accessible and left on the edge of your property.
- Do you really need to put your bin out? If your bin is only half full, it could wait until your next collection. This will help our crews get to those properties that really need a collection.
- Please clean the handles of your bin after you put the bin out.
To pass on your thanks, please contact us using our online form or via social media and we'll pass it on.
All of our crews have been briefed using industry guidance from the Waste Industry Safety and Health (WISH) on social distancing and, where possible, are adhering to these.
Please think before you throw any items away.
With more people shopping online and carrying out home improvements, there has been an increase in cardboard boxes placed next to bins. This has meant that crews have been unable to finish some of their rounds on the scheduled day.
If you have lots of cardboard boxes to dispose of, please store them and leave out for your collection crew in smaller amounts.
Make sure you remove any plastic packaging or polystyrene from the box as this cannot be recycled.
A guide for what you can and can't recycle is on our website.
Excess cardboard from DIY or building projects, such as packaging from a new kitchen, is industrial waste and is not collected as part of our bin collections service.
Please speak to your builder and make sure they have made provisions to remove and dispose of waste appropriately.
Assisted collections will continue as normal. Please leave your bin in your usual collection point and the crew will continue to collect it.
Our clinical waste collections are continuing as normal.
To cover for possible staff shortages, you will have received extra sharps boxes to use from our partners Norse South East.
We are unable to accept any new customers to the garden waste collection service until further notice.
We are working hard to collection from existing customers as scheduled. Refuse collections are being prioritised and these could be impacted if there was an increase in garden waste collection rounds.
Smoke from burning waste could have a serious health impact to neighbours, especially if they have underlying health conditions.
Tips and textiles
Please do not take your glass to the bottle bank.
You should store it somewhere safe at home so it can be recycled once travel restrictions are lifted.
We are focussing our resources on essential services and collecting from bottle banks puts extra pressure on our resources.
The Salvation Army has stopped collections from its textile banks and should not be used.
Please do not attempt to use the banks or to leave your unwanted items in bags around the banks – this is fly-tipping.
If you have unwanted clothes, please keep them until the banks reopen.