Service updates

Following government advice that is designed to help reduce the spread of coronavirus, the council has taken a number of steps to help ensure the wellbeing of customers, staff and the wider community, while also keeping essential services running.

This means some of the services you usually use will be closed, or will be operating in a different way.

We are working hard to make sure the services you rely on are available as far as we possibly can, and we are putting additional measures in place to make sure that people in at-risk groups who may be more greatly affected by the social distancing measures are supported.

We understand the changes to our services may be frustrating, but the government advice is clear that we all need to do what we can to stop coronavirus from spreading.

This is to protect the more vulnerable in our communities and to help the NHS manage the demand. You can find the latest NHS information online.

If you need to contact us, our phone lines and online contact forms are available and we are keeping the website updated with information about affected services, and alternatives wherever we have them.

Service status

This page was last updated on Tuesday 7 April 2020.

Allotments

The council-owned allotments in the borough remain open, although we would remind residents to follow social distancing advice.

Abandoned vehicles

All vehicle removals have been suspended with our contractor unless they are causing a present, clear and immediate danger.

Bin collections

We are currently working as hard as we can to keep your waste and recycling collections running as scheduled.

In the event of staff shortages we will be prioritising domestic waste (black lidded bin) collections.

Bin collections (missed)

If it looks like your street has been missed a bin collection, please don't report it as we will be doing everything we can to get back to it.

Due to the current pressures on all our services. This may not be until your next collection date.

Business closures

The government has ordered non-essential businesses and premises to close. Guidance and a full list can be found on the Gov.uk website.

Local authorities and the police have been given powers to take action against these businesses if they carry on trading.

For more information and to report a business or premises breaking these rules, please contact the Environmental Health Team by emailing ehealth@havant.gov.uk

Bulky waste collections

New bulky waste bookings have been suspended until further notice. Norse South East will complete existing requests provided that the waste is left outside your property for the crew to collect.

Business support

The most up to date information on each scheme can be found on the HBC website.

There is also information and support for businesses on the business support website.

If you have any questions, please email economic_development@havant.gov.uk.

Car parks

Havant Borough Council is giving key workers free parking.

The car park behind the petrol station on the A3023, that has access to the Hayling Billy Trail is closed.

Citizens Advice Havant

Citizens Advice Havant has stopped face to face meetings. Please use the online forms on their website or call 0344 411 1306 for assistance.

Council meetings

All council meetings have been cancelled.

Council offices

The Public Plaza is closed. Please complete the contact us form on our website or alternatively phone 023 9244 6019.

Council tax

At this time, Havant Borough Council will not be deferring council tax for all residents.

For those most at need, we are agreeing on a case-by-case basis on changes to their council tax payments.

Just 9 per cent of your total council tax bill is received by Havant Borough Council.

Domestic abuse

Coronavirus will have a serious impact on the lives of women, children and men who are experiencing domestic abuse. Information on where to get help is available on our website.

Elections 

The government has postponed elections that were due to be held on 7 May 2020 as a result of the coronavirus epidemic.

This includes local and PCC elections.

Environmental health

Environmental health are running a limited service. Cases where there is a risk to human health will be prioritised. All site visits are suspended until further notice.

Environmental health update following coronavirus.

Events

All council events have been postponed or cancelled until Monday 8 June 2020.

Funerals

Following government guidance, the Havant Crematorium and Portchester Crematorium are closed to members of the public except for funeral services that can be attended by immediate family only. 

Food business guidance

The council has prepared advice for businesses that are looking to make provision for takeaways and deliveries where they have not done so before. 

Fly tipping

It may take longer than usual to clear reported fly-tips. Please continue to report these to us.

Garden waste

We will not be accepting any new customers to our garden waste service until further notice.

Existing customers will still have their garden waste collected as usual, although there may be delays during this difficult time.

Get Up and Go Havant

The Get Up and Go programme has been postponed until further notice.

HWRC

Household waste and recycling centres in the borough are closed.

Housing

The housing team has stopped face to face meetings. Please email housingservice@havant.gov.uk or call 02392 446 379.

Horizon Leisure Centre

Horizon Leisure Centres is pausing its memberships with all payments frozen from 1 April 2020.

Meridian Shopping Centre

The Meridian Shopping Centre will be closed from midday Wednesday 25 March until further notice.

Special arrangements have been made for The Beacon Food Bank. Anyone who is in need or wants to donate should visit the Beacon Church Havant website.

Two stores will continue to trade as requested by their head offices. Wilko will still trade from its external doors to North Street opposite Waitrose. Bargain Buys will use its rear door opposite Havant bus station.

Pest control

The pest control service has been suspended until further notice. All further visits to ongoing jobs will be re scheduled. 

Pest control update following coronavirus.

Police

Statement from Chief Constable Olivia Pinkney, Chair of the Local Resilience Forum.

Play areas

Play areas in the borough have been closed

Public toilets

All public toilets are now closed until further notice.

Schools

All schools will be closed indefinitely from Friday 20 March 2020. For more information, please visit the Hampshire County Council website.

Street litter bins

It may take longer than usual to empty street litter bins.

Textile banks

The Salvation Army has closed its textile banks. Please don't use these or leave donations by the side.

Where possible, please hold any textiles you have so they can be donated once the banks are open again.

Vulnerable people

During the coronavirus outbreak we must make sure everyone has the support, services and supplies they need.

HBC has put together some information on volunteering and supporting vulnerable people.