Strategy and Governance Directorate

Strategy & Governance Executive Director

Tom Horwood

Executive Director (Strategy & Governance)

Havant Borough Council and East Hampshire District Council

Tel: 01730 234025 

Email: tom.horwood@havant.gov.uk

Tom is the Executive Director with oversight of strategy and governance matters. This includes how the organisation responds to markets, to policy change and to customer behaviour, to shape how communities can thrive in a changing society and economy.

Tom has been Executive Director since 2010, and previously held senior roles in district and unitary councils. He has held several non-executive positions across sectors, including as Chair of an award-winning national medical charity, governor of South Downs College and a member of the Enterprise M3 European Funding Committee. He has worked in commercial and voluntary organisations, and holds Masters Degrees in Business Administration and History.

Heads of Service

Susan Parker

Head of Programmes, Redesign and Quality

Havant Borough Council and East Hampshire District Council

Tel: 023 9244 6493  

Email: susan.parker@havant.gov.uk

With strong, established experience of the commercial sector and the delivery of strategic partnerships, transformation programmes and cost effective customer focussed solutions in the public sector, Sue is the strategic lead for digital and effective working. As Head of Programmes, Redesign and Quality, Sue directs the delivery of major corporate initiatives, overseeing professional project management resources and business intelligence to secure the best outcomes for the customer and the organisation.

Caroline Tickner

Head of Organisational Development

Havant Borough Council and East Hampshire District Council

Tel: 023 9244 6139

Email: caroline.tickner@havant.gov.uk

Caroline is a versatile Human Resources (HR) and Organisational Development (OD) professional with over 20 years experience in both public and private sectors. Caroline is a Fellow of the Chartered Institute of Personnel & Development and holds advanced qualifications in strategic leadership, organisational development and coaching. Organisational Development, Democratic Services, Health & Safety and Emergency Planning are also areas of responsibility for her role.

Brian Wood

Head of Customer Services

Havant Borough Council and East Hampshire District Council

Tel: 01730 234150

Email: brian.wood@havant.gov.uk

 

With over 30 years experience of providing customer facing services, Brian is responsible for Customer Services, Revenues and Benefits, Election Services, Corporate Support including Data Protection and Freedom of Information requests. Brian acts as the Senior Information Risk Owner for both Councils. A Fellow of the Institute of Revenues, Rating and Valuation, Brian is focussed on developing new ways of working and deploying new cost-efficient technologies to improve customer satisfaction and insight.