Serving You magazine

We would like to take the opportunity to remind you that Royal Mail will not post 'Serving You' through your door if you have stated that you do not wish to receive circulars.

However, you do not need to miss out. Serving You is available to collect from your local Library, Community Centre and Customer Services reception at the Civic Offices.

If this information is difficult to read we can provide it in another format, for example in Braille, large print, on audio disc or in another language. To request any of these formats please contact the Communications team.

Dear Editor…

We value your correspondence to help us target our resources and tackle the issues you bring to our attention. If you would like to make a comment about Serving You, or any other service that your council provides, please write to our letters page (details above).

We’d love to hear from you!

Dear Editor

Just a line to say thank you to two members of your Planning Enforcement Team, Karen and Penny, for the help and advice they gave regarding the retrospective planning application for 32 Hulbert Road.

They both made an anxious time for my wife and myself much easier.

Our kindest regards

Leslie and Julie Mansbridge

Paying it back

Dear Readers of Serving You,

The Community Payback teams have been working around Havant for the past 16 years. The tasks have included cutting back overgrown areas, quite often where anti-social behaviour is taking place. After clearing such areas the fear of crime is reduced dramatically.

Of late the service users (offenders) have been clearing areas around the Wecock Farm Estate. This has included widening pathways that have become overgrown with vegetation. There has been lots of good feedback from local residents and visitors to the areas saying how good the pathways are now, they can also be used by wheelchair users and pushchairs. The service users were also given refreshments and cakes last week to say thank you for the work they were carrying out for their community.

It is a great way for the service users to pay back their debts to society.

Kind Regards

Jeff Harris

Placement Co-ordinator, East Hub, Community Payback Unit

Did you know?

International award for the 26th year 

Hayling Island is once again flying the prestigious Blue Flag. The international award recognises clean and safe stretches of coastline and rewards environmental education and excellent visitor facilities.

The stretch of Hayling’s beach which runs from the fun fair to the border of the golf club has been awarded the flag by the ‘Keep Britain Tidy’ campaign for more than a quarter of a century – 26 consecutive years!

More information about the Blue Flag Award can be found at

Lost and stray dogs in the borough

You can report lost or stray dogs outside office hours, at weekends or on bank holidays between 10am - 4pm on 07917 462 868.

Read all about it

All statutory public notices (planning applications, licensing, traffic etc) appear in the Hampshire Independent and on our website.

Hampshire Independent is a free weekly paper which can be picked up from various places in the borough, including The Public Service Plaza.

For a full list of outlets go to or contact Customer Services on 023 9244 6019.

Need a helping hand?

If you, or anyone within your household, is no longer able to take your wheeled bin to the edge of your property you can request an assisted collection.

This is where the rubbish and recycling crews will collect wheeled bins from an agreed location. An officer will visit you to discuss your eligibility for this service.

To request a visit or to find out more contact 023 9244 6019 or email


SAIL (Support and Advice for Independent Living) provides support and advice on any daily issues which might be affecting your independence, health or wellbeing.

Drop-in sessions are available at:

Hayling Island Community Centre on Wednesdays, 11.30am-1.30pm

Havant Job Centre on Fridays, 12.30pm-2.30pm

Hart Plain Church, Waterlooville, also on Fridays, 3pm-5pm

Telephone advice is available from Monday to Friday between 9am—5pm by calling 0330 822 0282.

Celebrating food in Emsworth

This year’s award-winning Emsworth British Food Fortnight will once again offer a whole program of tasty events across the two weeks. Highlights include:

  • Emsworth Apple Day, Saturday 23rd September, St Peter’s Square, 10am – 1pm. Bring your apples and watch them being pressed and turned into Emsworth Apple Juice
  • Hampshire Farmers’ Market, Saturday 30th September, St Peter’s Square, 10am - 1pm
  • The Emsworth Wine Fair, Saturday 30th September, Hewitt’s, South Street, 11am – 3.30pm
  • The Emsworth Beer and Cider Festival, Friday 29th & Saturday 30th September, Emsworth Community Centre, various times
  • A ‘thought for food market’, Saturday 7th October, South Street, 10am – 4pm
  • Harvest Festival, Sunday 8th October, St Peter’s Square – 11.30am – midnight

And there is so much more including…

  • College lunches at the Brookfield Hotel
  • Design a chocolate bar with Montezuma’s chocolate and see it go into production
  • Special menus, tasting, and offers throughout Emsworth over the fortnight

Full details and booking information can be found at

Fair enough

Havant has been a Fairtrade borough since 2006, with the support of the council. Lots of shops, cafes and community groups in the borough use products with the Fairtrade mark.

So what does it mean? The farmers, who grow Fairtrade produce, are paid more than the world market price and given money for their community to build schools, health centres or improve their crops.

Standards are also set to avoid child labour and involve women, which is an effective way of tackling exploitation, making a real difference to a community.

So look for the mark and choose Fairtrade!

All landlords welcome

Are you the landlord of a property in the borough of Havant? Are you looking for tenants? If the answer is yes to either of these questions, our Housing Team needs you!

The team is looking to work with landlords within the area, to update our current

Supported Tenancy Scheme and see how we can make it more attractive to new landlords.

If you are thinking of letting property, from a spare room, to a two or more bedroomed flat or house, we would like to hear from you.

For self-contained accommodation, a 12-month fixed-term contract is preferred and the property should, ideally, be available beyond that time to provide peace of mind and security for the resident.

The accommodation should be of a good basic standard with certification for gas safety and energy performance. An electric safety certificate is also recommended.

We currently provide advice and support to both landlords and tenants with the aim of ensuring successful tenancies. Your property will provide a valuable service as well as generate some income for you.

For further information about the Supported Tenancy Scheme please call the team on 023 9244 6379.

Council tax made easier for you

Did you know that you can have your annual Council Tax bill emailed to you?

If you wish to have your bill emailed to you, please email the Council Tax Department, with your Council Tax account number, name and address, and this will be arranged for you.

We also now provide a text messaging service, reminding you that your monthly instalment is due. This will be sent prior to the issue of a formal reminder. If you wish to take advantage of this service please contact the Council Tax Office on 023 9244 6340.

Update on Norse South East

You may remember reading about the joint venture company Havant Borough Council established in April 2016 called NORSE South East.

The purpose of the joint venture is to continue to provide quality front line services at a reduced cost while selling other services to generate income for the council.

During the first year the company has created a commercial waste collection service, an MOT Test Station and has won contracts with Hampshire County Council, The Guinness Partnership and Havant Academy.

Keeping Havant clean and tidy for you to enjoy

Havant Borough Council is now working with EH Commercial Services Ltd to continue its zero tolerance stance on littering in the borough.

Enforcement Officers have been issuing fixed penalty notices to those caught littering since 2014.

While out and about please remember:

  • Extinguished cigarettes and bagged dog poo can both be put in rubbish bins
  • If a bin is unavailable it is your responsibility to take litter home or carry it until you find a bin with space
  • Dropping litter down a drain or into a stream is littering

We need your help to continue improving our streets and decrease littering in the borough. Environmental issues such as littering, dog fouling and fly-tipping can be reported directly to us. Please include details such as time, date, frequency, location and descriptions of those involved (for dog fouling please include description or breed of the dog if possible).

Reports can be made via the council’s website, social media and our Customer Services Team on 023 9244 6019 or

A new future for justice in Havant

The former magistrates’ court building in Elm Leigh Road has been given a new lease of life as a new justice centre. It hosts a range of civil courts and tribunals dealing with disputes on employment, social security, special educational needs, child maintenance, adoptions, war pensions and residential property.

The facilities at the Havant Justice Centre include four hearing rooms, a medical room, mediation rooms and waiting areas. It also houses the regional office of the Residential Property Tribunal, meaning staff will be on hand to give assistance to people attending hearings.

The catchment area for the justice centre includes parts of Surrey and West Sussex, as well as the local areas of Havant, Portsmouth and Hampshire.

An open day, for the public to view first-hand the workings of the justice centre, will take place next year.

Help to lose weight

Weight Watchers has been commissioned by Hampshire County Council to support those adults who want to lose weight and have been identified as obese.

Weight Watchers is offering, to those who are eligible, a free tailored service which includes online support as well as a 12-week weight loss group.

To be eligible for the programme people need to be over the age of 18, with a Body Mass Index (BMI) of 30 or more, or have a BMI of more than 28 for those from black, ethnic and minority groups. You can work out your BMI by using the NHS Choices BMI calculator at

This new service aims for individuals to lose at least five per cent of their initial body weight, which will significantly benefit their current and future health.

Proof it works…

Pete Lambert, of Leigh Park, was referred to the service because he was overweight (weighing 16st 4lb) as well as suffering with asthma and having a diagnosis of Obstructive Sleep Apnoea (OSA).

After following the programme for just nine weeks Pete had lost 20lb, but after sticking with it after the end of his 12 week referral he has now lost a total of 40lb and weighs 13st 6lb!

Both Pete’s asthma and OSA have greatly improved over time and walking has become much easier through the weight loss.

Pete said:

“My nutritionally-trained coach gives great support and praise every week, other members are supportive of each other, and the talks are informative and inspiring.”

Those who wish to self refer must pre-register by calling Weight Watchers on 0345 602 7068, quoting reference WWRS095/leaflet 

Follow the lead

Following consultation, Public Space Protection Orders are now in place for dog owners throughout the borough of Havant.

These changes will help key public areas remain safe, clean and respectful places for all to enjoy.

Key changes include:

  • No dogs are allowed in fenced and gated play areas
  • All dogs must be on leads in open access play areas
  • No dogs are allowed in council-run tennis courts
  • All dogs must be on leads in all cemeteries
  • No dogs are allowed on specific areas of Hayling Beach between 1st May and 30th September*

A fixed penalty notice of £80 will be issued to anyone breaking the above rules. For more information, contact the Neighbourhood Quality Team on 023 9244 6606.

There's a new Mayor in town

The position of Mayor is one of the most ancient in British history, but its role, importance and public perception have changed considerably through the centuries.

Councils can have a civic Mayor, Lord Mayor or Chairman depending on the status of the area. Havant was granted borough status in 1974, which entitles us to have a Mayor.

In May each year, the council elects a Mayor to chair and oversee the conduct of the council during a one year term - this is a non-political position.

During this time the Mayor represents the borough at events in the borough and further afield, and is often the link between organisations, both voluntary and commercial, and the council.

Acting as a focal point, the Mayor often hosts distinguished visitors and guests promoting the interests of the borough during their term of office. Each Mayor selects at least one local charity to support through fundraising with many residents benefiting from this in past years.

This year’s Mayor is Councillor Elaine Shimbart, with her chosen charities being

Home Start Havant and Fitzroy, Waterlooville. In addition, there will be a reserved pot of money to be administered as a ‘Community Chest’. Funding from this can be applied for by local groups and good causes within the borough. Applications for this will be available in January and must be submitted by 9th May 2018.

Councillor Elaine Shimbart represents the Hart Plain ward and has been on the council since being elected in 2008. Her husband, fellow Councillor, Gerald Shimbart is her consort, accompanying the Mayor at civic functions.

Why not follow the Mayor on Facebook at

If you would like to invite the Mayor to attend an event please contact the Mayor’s Secretary, Anne Thurlow by phone on 023 9244 6152 or email

Your councillors

The photographs and details of all of the borough councillors and local MPs; their name, ward, address, contact number and email address can be found using the following link: 

If you would like to speak to someone about any local issues you may have, you can contact your local councillor who may be able to help.


Representing you at county

Hampshire County Council has 78 elected councillors representing its divisions across Hampshire.

County councillors decide how £1.9billion of taxpayers’ money is spent each year to deliver essential local services to 1.3 million people - from education, roads and social care for vulnerable children and adults, to access to the countryside and libraries. Councillors provide a focus for local people when they have concerns or want things done, using their local knowledge of the area and the issues affecting residents to help the county council make decisions and check the quality of services it delivers.

Please visit for further details.

Havant and Waterlooville Leisure Centres

Platinum Memberships from £26.95 per month

2 large gyms

140+ classes per week

4 swimming pools

Summer is coming! So time to get in shape.

According to recent research carried out by Health Survey for England, 27% of Adults are obese and a further 36% are overweight.  Horizon Leisure Centres offers lots of ways that you can get fit, stay healthy and improve your wellbeing this summer!

  • Platinum Memberships start from £26.95 per month and include use of award winning facilities
  • A Toning Table Studio has recently opened at Havant Gym. It offers the opportunity for an alternative way to exercise for those that are inactive, immobile or struggle with joint, muscular and injury pains
  • A new Over 50s Sports and Social Club at Havant. Come along and join the friendly club for FREE. Participate in the group, team and individual exercise sessions, make new friends and improve your social life.

There are lots of fun activities for children and the family this summer at both Leisure Centres… come rain or shine.

  • Oceans of Play (Havant) and World of Play (Waterlooville) are two of the largest indoor children’s play areas in the south. Go for a play and have some food, the children will love it.
  • Work our in the gyms. Teenagers can start the fitness bug by working out and having fun with friends in one of the two large gyms at the daily teen workout sessions – Mums and Dads can work out too!
  • Splash around in the pools. There is an exciting holiday swim timetable, which includes regular inflatable sessions.
  • Busy working? Why not let the kids come ot the school holiday club where they can swim, play on the bouncy castle, craft, cook and do much more!

Facility Improvements at Horizon

At Waterlooville, plans have been submitted to Havant Borough Council to further transform the Centre. The Charity has made two planning applications for the site.

The first is a detailed application for the reconfiguration of the existing car park that includes the construction of a single-deck car park. The plans also include greater provision for disabled parking and improved access to the Centre for both pedestrians and cyclists with the inclusion of a new and enlarged covered cycle store.

The second is an outline application for a further extension to the Centre that will provide additional leisure activities in the future.

Howard Broad, Chief Executive of Horizon said “The Charity has been delighted with the response form providing the extension opened in 2015. We now need to provide additional parking to accommodate the demand and work has started on plans to provide another exciting extension that the local community can use to keep fit and healthy.

Waterlooville Leisure Centre – 0239224 5900

Havant Leisure Centre – 0239247 6026

Make a splash this July – Waterfest 2017

Waterfest 2017 is an exclusive watersports event for residents of Havant borough. This event is at the Portsmouth Watersports Centre on the 22nd and 23rd of July, and offers watersports for all ages over seven-years-old - and all for only £5 a session.

Activities include:

  • Stand-Up Paddleboarding
  • Windsurfing
  • Kayaking

FREE parking is included, and ALL equipment is provided. In addition, family entertainment, archery and high-ropes climbing will be available throughout the

day (at additional cost). Waterfest will be an event to remember!

Limited spaces are available – Book now to secure your session, call Portsmouth Watersports Centre on 023 9266 3873.

Anyone for tennis?

Tennis players in Hayling Park can now pre-book using an online pay-to-play system.

This is part of a new pilot project in partnership with the Lawn Tennis Association, Havant Borough Council and Hayling Island Community Centre Association. Players can also access coaching and other tennis events. Once confirmed, players are given a unique code to enter into the keypad allowing them to gain entry.

These courts have undergone refurbishment which included fence repairs, resurfacing and repainting areas damaged by tree roots. We are currently exploring the opportunities to develop this scheme in other areas of the borough.

Please  for more information or to book a court.

Front Lawn moves forward

The £1.5m project to improve facilities at Front Lawn Recreation Ground, Leigh Park, is now well underway. The redeveloped changing facilities and community building are growing and taking shape, as well as the artificial pitch currently being constructed.

Work will be completed by the autumn with the launch of the artificial pitch taking place in September. For more information on this event please visit or follow us on social media.

Making Plans


  • Detailed designs and layouts for 125 new dwellings on land west of Horndean Road and south of Southleigh Road, Emsworth
  • Demolition of The Curlew Public House, Petersfield Road, Havant, and erection of 31 new flats
  • Replacement artificial grass pitch and ancillary sports facilities at Cowplain School, Hart Plain Avenue, Waterlooville

Granted (including Committee resolutions to grant permission)

  • Upgrading of holiday accommodation at Mill Rythe Holiday Village, Hayling Island,
  • to include 204 new caravans and 87 refurbished chalets
  • 30 new flats at the Clock House, London Road, Waterlooville
  • Redevelopment of vacant premises in East Street, Havant, to provide nine new flats


  • Outline proposals for 210 new dwellings at Rook Farm, Hayling Island, refused on grounds of unsustainable development, inadequate infrastructure, and impacts on highways, ecology, a listed building and agricultural land
  • Appeal against refusal of nine dwellings in West Street, Bedhampton, refused on grounds of flood risk and highway dangers

Under construction

  • Redevelopment of open space at Blendworth Crescent, Leigh Park, to provide 20 houses and 28 flats
  • 10 new dwellings in Bound Lane, Hayling Island
  • Extension to Hayling Island Community Centre, Station Road, Hayling Island, to provide café and additional activity rooms

Local Plan update

Work continues towards the Draft Havant Borough Local Plan 2036 which will set out a framework for future development in terms of the economy, housing, community facilities and infrastructure over the next 20 years.

Consultations, in early 2018, will give you the opportunity to speak to our planning team and councillors about the draft plan, the borough-wide Infrastructure Delivery Plan and the masterplan for the site between Denvilles and Emsworth.

The consultations will provide the opportunity to report any feedback or concerns you may have.

Sign up to our local plan updates by emailing  Consultation dates will be shared via these updates – as well as the council website and social media.

Volunteering does good for all involved

Could you give a couple of hours a week to help others within our community?

Volunteering brings many benefits to all involved, including organisations and charities, while providing opportunities to learn new skills, share existing ones and make a huge difference to others.

Here are some suggestions to fire your imagination:

  • Community First’s Volunteer Service works with long-term unemployed people, those with support needs, students and business volunteers. To find out more about how to get involved in your area, visit or call 0300 500 8085.
  • Walking for Health helps people to become healthier and happier. Walk leaders, assistants, administrators and promotion volunteers are needed to support free walks that take place across the borough. If you would like to volunteer visit or call 01730 234015.
  • The Conservation Volunteers (TCV) work with thousands of people across the UK, helping to discover, improve and enjoy local green spaces; creating happier and healthier communities. Activities include planting trees and wild flower meadows, building stiles, clearing footpaths and much more. Visit or call 01302 388 883 to find a group near you.
  • Alternatively, contact a local charity or community group directly to ask if they have any volunteering opportunities.

Our borough-wide community Facebook page is filled with news and events in your area. Feel free to share your volunteering experiences at

How well do you know the borough?

Every week we run a feature called ‘Friday Funday’ on social media where we post a photograph of somewhere in the borough and ask you to guess where the photograph was taken. The photographs can be of anything in the borough, from a quirky building to a beautiful view, and your challenge is to guess where they were taken.

If you would like to take part, or have any photographs of your own that you would like to see featured, please send them to

Follow us on Facebook and Twitter for this and other key information about the council.

Supporting troubled families in Havant

The Supporting Troubled Families Programme is about supporting vulnerable

families and giving them the confidence and empowerment to make and sustain positive changes in their lives.

Over the last five years more than 500 Havant families have been supported with issues around education, mental health, domestic abuse and unemployment. Here is just one of those families that have managed to turn their lives around and create a better living environment.

  • A single mum of three had been a victim of domestic abuse. The family was crowded into two bedroomed accommodation with potential for rent arrears and the risk of homelessness.
  • The eldest child, aged 14, was involved in anti-social behaviour and substance misuse. Support was also needed around all three children’s education and attendance, as well as their behaviour within the family home. There were additional concerns around the substance misuse and the impact this was having on the eldest child’s mental health and wellbeing.
  • The family was involved with a number of different agencies tackling the behaviour in a piecemeal way.
  • This case proved to be typical of many supported by this scheme in that there was no easy solution. Support has now been provided for more than two years and has, to a lesser degree, continued to date.

As a result the family is now financially better off and has moved to a new property where each child has their own bedroom. This has helped improve the children’s behaviour and has built better family relationships.

The eldest child has stopped taking illegal substances and is being supported by the Active Communities Network and has regular appointments with mental health services. His erratic sleep pattern has been addressed with support from the GP and he is taking prescribed medication to help with anxiety and ADHD symptoms. He has now started a traineeship. The youngest child moved to a special needs school in September 2016 and an educational health care plan has been put in place.

Having the skills

Residents can take advantage of a new training programme run by Havant Borough Council in partnership with Portsmouth Craft and Manufacturing Industries (part of Portsmouth City Council).

The fully funded programme will provide basic construction skills including bricklaying, plumbing and carpentry for residents who qualify for the scheme.

The course, based in Cosham, Portsmouth, also provides a period on site through local developers and trades people and results in a qualification.

For more information email:

Reducing flood risk at Eastoke

The Havant Coastal Team has now completed work to build up the beach levels on Hayling Island. Our contractors moved approximately 10,000m3 of shingle from the west of the island to the groyne bays at Eastoke, putting the beach in a healthier condition for the summer months.

The next five years of beach management on Hayling Island are to be fully funded by the Environment Agency.

This funding will allow us to reduce the flood risk at Eastoke, as well as research coastal processes along the South Hayling Island coastline.

The next phase of work is currently planned for September 2017 where you can expect to see trucks recycling material along the beach to ensure that the properties at Eastoke are protected for the winter. For more information, please visit

Special sites

Clearing spaces and opening up footpaths will be part of improvements made to protected areas in the Beachlands area of Hayling Island.

These Sites of Special Scientific Interest (SSSI) are protected by law to conserve wildlife and geology and we have been given special permission by Natural England to work there.