Information about operators

An operator is what most customers think of as the 'taxi company'. In law it is the person who is licensed to provide the bookings. To do this they will have a place from which they make their bookings and keep records, eg the company office.

What do I need to apply to be licensed as an operator?

A standard DBS or Disclosure Scotland check (this will not be necessary if a proprietor is already a HBC licensed driver), a suitable premises within the borough for your office and a completed application form.

How long does a licence last?

The licence lasts for 5 years from the date that it is approved.

May I sub-contract bookings to other operators?

Yes but only to other operators licensed in the Havant Borough area. You cannot take a booking for or pass a booking on to any operator licensed outside the Borough.

Who is responsible to the customer for the booking, the driver or the operator?

The operator is always responsible as the contract is between the operator and the customer. Where an operator sub-contracts the job to another operator, the original operator remains responsible for ensuring the contract is properly fulfilled.

Do I need to keep a record book of all the bookings I take?

Yes, full details of what is required are contained in your Operator Licence.

Do I need a separate licence for each premises from which I operate?

Yes, although an operators licence is a personal licence, it applies to a particular premises.