Tell us what you think of us

Do you have a comment to make about our services?

We would like to know what our customers really think about the services we provide. You can help us to do this by completing the Comments Form.

We are committed to providing a high quality, efficient and friendly service. Below, we set out our standards of customer care.

Our Standards:

Replying to Letters and E-mails

We aim to respond to every letter within ten working days of receipt. The response might be an acknowledgement, a telephone call, a letter, an e-mail or a personal visit.

Telephone Calls

We aim to answer 90% of all telephone calls within 15 seconds (about 5 rings). If we have to transfer your call, we will tell you what we are doing and who you are being transferred to.

Personal Callers

When you call at our reception desk, you will be attended to promptly and courteously. If you have not made an appointment, we will try to arrange for an appropriate Officer to help you. This might not always be possible and we will then discuss with you what alternative arrangements can be made to deal with your enquiry.

Please complete the Comments Form if:

you have been in contact with us recently
we have done something well
for any reason you feel we have not met our standards
you have any other comment to make about any service you have received.

A few minutes of your time will help us to continue to improve our service to you.

If you have any questions please contact 023 9244 6158.

Thank you for taking the time to help us to improve the quality of our service.

Havant Borough Council, Civic Centre Road, Havant, Hampshire PO9 2AX