RingGo - Pay by phone to park in council car parks

A new cashless payment system is now available in all council pay and display car parks across the Borough of Havant allowing drivers to pay by mobile phone. In rolling out the RingGo system, we hope to make life easier for customers who use the council’s car parks, particularly around the popular summer destination spot, Hayling Island.

RingGo telephone number: (023) 9298 0098

Frequently Asked Questions (FAQ's)

Is a ticket required? How does the Civil Enforcement Officer know I have paid for my parking? >>

How do I extend my parking time? >>

Can I register without using my phone? >>

How secure are my details? >>

Is the system available to use before the charging periods begin in the car parks? >>

Can I pay before arriving at the car park? >>

What happens if I receive a Penalty Charge Notice when I have paid for my parking? >>

The benefits for motorists are:

• No hunting for loose change
• You can extend your stay without returning to the car park
• More secure, not advertising how long you will be staying
• No lost or blown away pay and display tickets
• Once registered you can use this service in many locations countrywide
• Reduce the risk of receiving a Penalty Charge Notice
• Convenient and quick
• If your mobile phone is on a contract and you receive 'free' minutes each month your phone call to RingGo would be made using your 'free' minutes

How to Use:

• Call the telephone number displayed on the sign boards and pay and display machines
• Provide location code shown on signs, vehicle details and length of stay required
• Payment is then taken from credit/debit card
• First time users will need to provide full credit/debit card details, from then on only the last four degits are required
• Using the service cost a flat rate of 20p in addition to the normal parking fee
• You can also register on line at www.ringgo.co.uk (link to external web site)

Is a ticket required? How does the Civil Enforcement Officer know I have paid for my parking?

No ticket is needed.  The Civil Enforcement Officeer will look up your vehicle registration number on their handheld.  This will check on the back office system to make sure you have parked using RingGo.

How do I extend my parking time?

Simply call RingGo again and it will ask you:

• how long you want to extend for
• your card security code

Can I register without using my phone?

Yes you can register for RingGo online at www.ringgo.co.uk (link to external web site) then once arriving at the car park you are then asked for:

•  the location code
• your length of stay
• your vehicle details
• your card security code

How secure are my details?

RingGo take security extremely seriously.  Cobalt Telephone Technologies, RingGo's parent company, holds Payment Card Industry Data Security Standard compliance at level 1 - the highest level attainable.  For further details please visit the Ringo website by clicking here >> (link to external web site)

Is the system available to use before the charging periods begin in the car parks?

Yes.  If you are due to arrive at the car park before the charging period begins you can still use the RingGo service to pay for your parking.

Can I pay before arriving at the car park?

No.  We could not guarantee that a parking space would be available upon your arrival.

What happens if I receive a Penalty Charge Notice when I have paid for my parking?

You should not receive a Penalty Charge Notice for failing to purchase a pay and display ticket when using the RingGo service.  However, if for any reason this happens, we can check that payment was made before the Penalty Charge Notice was issued, when an appeal is received.

If this information is difficult to read we can provide it in another format, for example in braille, large print, on audio tape or in another language. To request any of these formats please contact customer.services@havant.gov.uk