Person responsible for managing the assessment (author)

Waste and Resources Manager

Name and brief description of the service / policy to be assessed

Waste and Resources

To provide an effective household waste collection services to all residents of the borough, offering a range of opportunities for recycling household waste.

Objectives of the service/policy to be assessed

• To meet the Council’s statutory duties as a waste collection authority.
• To minimise the amount of household waste sent to landfill and maximise recycling, providing a cost effective service to all residents

Baseline/monitoring data

• BVPI’s
  • 82ai To increase the percentage of household waste recycled to 34% by 08/09
  • 82aii To increase the tonnage of household waste recycled to 12750 by 08/09
  • 82bi To increase the percentage of household waste sent for composting to 2% 08/09
  • 82bii To increase the tonnage of household waste sent for composting to 500 08/09
  • 84a To increase the number of kilograms of household waste collected per head of population to 330 08/09
  • 84b To show a percentage decrease in the number of kilograms of household waste collected per head of the population by a further 1.5% 08/09
  • 86 To reduce the cost of household waste collection per household to £43.82 by 08/09
  • 91a To increase the percentage of households served by kerbside collection of recyclables to 97% in 08/09
  • 91b To increase the percentage of households served by at least two kerbside recyclables to 97% by 08/09

• LPI’s
  • Com20 To reduce the number of missed bins presented for collection to 55 per 1000,000 by 2008
  • Com22 To reduce the kilograms of domestic waste collected per head to 315kg by 08/09
  • Com23 To increase the Kg of Domestic Waste Recycled per head to 85k by 2008
  • Com24 To reduce the percentage of recycling bins rejected due to contamination to 23% 2008

Service/policy outcome evaluation

Outcome:

• Reduction of household waste sent to landfill
• Increase in recycling
• Increase in number of households recycling
• Reduction in contamination of recycling

Evaluation

• Increase customer satisfaction through carrying out surveys and reducing complaints

List of main stakeholders/beneficiaries

All residents of the borough, schools, colleges, carers, charities, voluntary organisations, Community Boards, Hampshire County Council, Project Integra

How representative is the ‘stakeholder’ list above?

94% - BVPI 91a and 91b

Who benefits from the service/policy?

All residents of the borough, schools, colleges, carers, charities, voluntary organisations, Community Boards, Hampshire County Council, Project Integra

In what area are there concerns that the policy could have a differential impact

Race

Disability

Age

Please explain for each of the target equality groups, but in particular race, disability and gender:

Areas of concern that the service/policy could have a differential impact  

Race – Communication of recycling policies and services available

Disability – Disposal of syringes and medical waste.  Communication of recycling policies and services available

Disability/Age – Inability to place waste/recycling bin at curtiledge for collection

Differential impact

Unable to dispose of waste and access full range of services

Reasons for any differential impact

Growth in ageing population and those requiring medical care at home.  Increase in number of non English speaking residents in borough in particular Polish speaking. 

Are there any barriers to opportunities or access for some groups?

Language barriers – making communication difficult and causing a lack of information regarding full range of services available

Complaints data

No complaints have been received on equality issues

Are there disadvantages caused by discrimination?

Inadequate awareness of service available and the requirements of the service

Are there opportunities to better promote service/policy inclusion?

Language line is available to help with some issues although literature translated into several languages including Polish is required.

A new directory of hard to reach representatives (such as community and voluntary orgs) is currently being written that Officers will be able to access to help their service areas consult directly with hard to reach groups about issues arising from their impact.  This directory is being written by HBC and will be available from the end of Sept 07

The Equalities project team are looking at ways of adding references to Equalities so that services have a standardised reference that they can add to their customer sat surveys.  This guidance should be available by November.

Have you undertaken any consultation?

Waste Advisors and Supervisors visit elderly residents also those with disabilities and language difficulties. 

A customer satisfaction survey will be conducted towards the end of 2007 and will include an equalities section

Consultation outcomes

Consultation to date has resulted in the provision of a clinical waste service, assisted collection and the provision of information in large print, brail and audio.

Assessment conclusion

The service is not considered to be discriminatory.  It is a low impact service responding to and monitoring the changing needs of residents.

In order to ensure there is fair and equal access to all, the refuse collection service is providing a range of activities to make services available to all residents in the borough.  Crew sheets provide real-time monitoring of residents with difficulties.  Waste Advisors and Supervisors make personal visits to discuss and address issues with residents.

Clinical waste, bulky waste, garden waste services, missed bins and assisted collections are provided.

Monitoring timetable

Monitoring is provided through the number of complaints received on the Council’s Remedy system and local and national key performance indicators.  Missed bin statistics and crew sheet information is collated and monitored.  Waste Advisors and Supervisors provide real-time monitoring of collections and the needs of residents.

HBC have written a learning plan that all service partners, staff and Members will have completed Equalities training by March 08

Please ensure that you have provided as much evidence as possible to support the responses you have given.

Additional Comments

Future customer satisfaction surveys will include references to equalities and literature will be produced in several languages by autumn 2007.

Signed:  Waste and Resources Manager                                      (Completing Officer)

Signed: Head of Environmental Services                                    (Head of Service)

Date: 15.06.07