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Person responsible for managing the
assessment
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Housing Services Manager
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Name and brief description of the
service / policy to be assessed
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Housing Service
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Objectives of the service/policy to be
assessed
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To meet the housing need in Havant by working
to achieve a more balanced housing market. Three main policies :
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-the supply of affordable housing
-the prevention of homelessness
-the allocation of social housing
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Baseline/monitoring data
2006/07
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100 affordable housing completions
150 households accepted as homelessness
250 social housing lettings
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Service/policy outcome
evaluation
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Addressed via:
- Customer feedback survey
- Articles in Serving You
- Engagement with other stakeholders – CAB, PCC, Housing
Associations, Police, Probation, Education, Adult and Children’s
Services
- Internal liaison
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List of main
stakeholders/beneficiaries
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- Residents
- Businesses
- Statutory and voluntary agencies
- Social landlords
- Private sector landlords
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How representative is the
‘stakeholder’ list above?
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At least 90%
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Who benefits from the
service/policy?
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- Community
- Individual service users/recipients
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In what area are there concerns that
the policy could have a differential impact
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Race√
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Disability √
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Gender √
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Age √
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Religious beliefs √
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Sexual Orientation √
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Please explain for each of the target equality groups,
but in particular race, disability and gender:
Race: access to homelessness prevention
services and discrimination by landlords in letting homes
Disability: access to homelessness prevention
services and discrimination by landlords in letting homes
Gender : access to homelessness prevention
services and discrimination by landlords in letting homes
Age : access to homelessness prevention
services and discrimination by landlords in letting homes
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Areas of concern that the
service/policy could have a differential
impact
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Race: Cultural differences in lifestyle
Age: changing customer expectations matched to
property supply
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Differential impact
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- Possible non-impartial assessment by officer
- Lack of access to services
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Reasons for any differential
impact
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- Inexperience of housing officers
- Poor communication at organisation level.
- Lack of training by housing officers
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Are there any barriers to
opportunities or access for some groups?
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· Language
· Expectations of
service
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Complaints data
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None received on equality issues.
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Are there disadvantages caused by
discrimination?
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Reduced access to services such as social
housing and homelessness prevention
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Are there opportunities to better
promote service/policy inclusion?
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Yes – outreach to BME and other equality
affected groups
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Have you undertaken any
consultation?
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Whilst a customer feedback form is issued to
all customers few are returned. The questions are not constructed
to determine whether or not the service was accessible in the terms
of equality.
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Consultation outcomes
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See above
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Assessment conclusion
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- Publicity of service provision and standards to BME and other
equality affected groups is necessary.
- Customer satisfaction surveys must include references to
equalities.
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Monitoring timetable
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-training for all staff in Equalities by March
2008
-improve data collection / monitoring of the
Housing Register by March 2008
-improve customer satisfaction survey data by
August 2008
-improve access to hard to reach customers
August 2008
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Please ensure that you have provided as
much evidence as possible to support the responses you have
given.
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Additional Comments
The housing service deals with over 4,000
enquiries each year. Homelessness and Housing Register applications
are monitored in terms of ethnicity, age and gender. Improvements
may be required needed in terms of monitoring disability data
as part of the introduction of Choice Based Lettings in
2008/2009.
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Signed: Housing
Services Manager
(Completing Officer)
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Signed: Head of
Regeneration
(Head of Service)
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Date: 1 June 2007
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