The importance and value of Customer and Equality Impact Assessments

 

What is an Equality Impact Assessment?

 

It is the process of systematically analysing a proposed or existing policy or strategy to identify what effect, or likely effect, will follow from its implementation for different groups in the community.

Equality Impact Assessments can be used to anticipate and identify the equality consequences of particular policy initiatives and ensure that as far as possible any negative consequences for a particular group or sector of the community are eliminated, minimised or counterbalanced by other measures.

 

Why undertake Customer and Equality Impact Assessments?

 

It is necessary if we are to deliver our own ambitious equalities agenda for the Borough

Impact assessments will help us drive forward the equalities agenda locally and with our service delivery partners. The benefits of carrying out impact assessment include:

 

•     Helping to identify whether we are excluding certain groups from any of our services

•     Helping to identify direct or indirect discrimination

•     Assisting us in considering alternative policies or measures that might address any adverse impact

•     Helping to mainstream equality in our policies and practices

•     Helping us to target resources more effectively

 

 

Customer and Equality Impact Assessments

 

 

Cash Desk Facility (2009)

Proposal to close the Cash Desk service to the public

 

    

 

Coastal Defence Partnership (2009)

 

    

 

Communications Service (2007)

 

 

Communications Service (2010)

  

 

Community (2007)

 

 

Community Team (2009)

 

  

 

Community Safety (2007)

 

 

Community Safety (2009)

  

 

Corporate Strategy (2008)

 

 

Corporate Strategy (2009)

  

 

Councillors Equality Impact Assessment  (2007)

 

    

 

Culture activities (2007)

 

 

Cultural Services (2009)

  

 

Customer Service Centre (2007)

 

 

Customer Service Centre (2009)

  

 

Democratic Services (2007)

 

    

 

Development Control & Building Control (2007)

 

 

Development Services (2009)

  

 

Electoral Services (2007)

 

    

 

Environmental Health (2007)

 

 

Environmental Health (2009)

  

 

External Funding (2007)

 

 

Business Development (2009)

  

 

Grants to voluntary organisations (2007)

 

   

Grants to voluntary organisations (2010)

 

 

 

Housing Benefits Service (2007)

 

    

 

Housing Service:

 

 

Housing Service (2007)

 

Housing Service (2009)

 

 

Choice Based Lettings – Bidding Process (2009)

 

 

Template: Choice Based

Lettings Bidding & Advertising 

Process 2009 (PDF 105KB)

  

 

 

 

 

Choice Based Lettings Adverstising Bidding Process (2010)

 

Landlord functions for property (2007)

 

    

 

Licensing (2007)

 
 
Proposed Licensing Policy (2009)
  

 

Parks and Open Spaces (2007)

 

    

 

Parking Service (2007)

 

 

Parking and Traffic Management (2009)

 

TBC  (2010)

Introduction of blue badge holder charges within the

Beachlands parking area

 

Pilot initiative for Internal Support Groups (2007)

 

    

 

Planning Policy and Urban Design (2007)

 

    

 

Procurement (2007)

 

 

Joint Draft Procurement Strategy 2010-2013

(2010)

  

 

Havant Public Service Village 2010 (PDF 260KB)

 

    

 

Recruitment and Employment (2007)

 

 

Recruitment and Employment (2009)

  

 

Revenues Service (2007)

 

 

 

  

 

Steria (2007)

 

 

Steria Proforma (2009)

  

 

Strategic Partnerships and Business Transformation (2007)

 

    

 

Strategic Service Partnership Programme (2008)

 

 

Strategic Service Partnership Programme (2009)

  

 

Street Cleansing (2007)

 

    

 

Training and Development (2007)

 

 

Training and Development (2009)

  

 

Transport and Implementation (2009)

 

 

Concessionary Travel (2010)

 

Transfer of Responsibility for Scheme to HCC

 

  

 

Waste and Resources (2007)

 

    

 

Havant's Work Place Travel Plan (2010)

 

    

 

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Havant Borough Council, Civic Centre Road, Havant, Hampshire PO9 2AX