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The Council’s Benefits Section is now
providing a new streamlined
process for assessing Housing and Council
Tax Benefit.
New streamlined process for assessing Housing
and Council Tax Benefit. By using an appointment system, we will
reduce delays in processing and improve accuracy. In most cases
your claim will be assessed while you wait and you will be informed
of your entitlement the same day.
An intention to claim can be logged with the benefit team over
the phone this means the start of your claim can be taken from the
date of the phone call if the the claim form is brought
back within 1 month of it being issued.
The date that your claim begins will not be held up while
waiting for your meeting.
To telephone to make an appointment please
ring: 02392 446371
For general benefit enquiries please ring:
02392 446383
Would you like to make an appointment
to have your claim assessed while
you wait?
How the system will work
If you wish to use the new appointments
system, please ring the hotline number 02392 446371. During this
initial telephone conversation, the benefit assessor will go
through the questions on the benefits application form and tell you
exactly what information and evidence will be required for you to
bring in on the day of your appointment.
You will be able to make an appointment for
your meeting on a date and time to suit you. Please note that the
duration of the meeting will be approximately 1 hour.
Please then come in for your appointment,
remembering to bring with you your completed application and all
the necessary supporting evidence i.e. wage slips, bank statements,
etc.
As long as all the relevant information is supplied at
the interview your claim will be assessed while you wait, and
in most cases (our target is 90%) you will be notified of the
outcome before you leave. You will then be able to go through the
assessment in detail with the officer and you will be able to ask
for an explanation of any of the figures.
In those small number of cases where we are
unable to give you an answer during your meeting, we promise to
telephone you to give details of your assessment within 24
hours.
Official notification letters will be sent to
you within two days of your appointment.
You may book an appointment for new claims and changes in
circumstances including changes of address and income.
Evening appointments are available on request.
Contact the benefit team by e-mail
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