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Customer Focus Inspection
The Audit Commission recently carried out a Customer Focus
Inspection which shows that the Council provides a "good service,
with promising prospects for improvement".
Read the report here >>
Customer focus is about refocusing services
around the needs of all sections of the community. An accessible
and user-focused organisation places the customer at the heart of
the service delivery, it knows what local people want and has
organised itself to deliver this. Developing a more user-focused
approach is not just a regulatory obligation. It is also part of
good management and providing high-quality services.
Customer access is important to all service
users and to all of the services a council provides. In Havant it
is important that the Council ensures good and effective customer
access for all its diverse community. Havant includes some
relatively deprived wards and has a higher than average number of
people with poor numeracy, literacy or health problems or
disability.