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Challenges and Representations
What to do if you disagree with the issue of a Penalty
Charge Notice (PCN)
We are only allowed to reconsider the issue of a Penalty Charge
Notice based on a limited list of nationally standard
circumstances. This procedure applies across the whole of England
(except London) and ensures that the rules are applied consistently
and without favour.
To make an informal challenge, you will need to
write to us within 14 (fourteen) days of the date of issue of the
Penalty Charge Notice (
PCN) giving your reasons or
explanation why you feel that it should be cancelled.
Informal challenges must
be made in writing but can be submitted in the following
ways:
Within your informal challenge please ensure that you
supply:
- the relevant ten character PCN number (e.g. HV00000000)
- your vehicle registration number
- your name and address so that we may reply to you in
writing
- any supporting evidence requested (for example, a valid car
park ticket, police incident number)
Failure to include this information will invalidate your
informal challenge.
IMPORTANT - PLEASE READ THIS BEFORE MAKING YOUR CHALLENGE
If you make an informal challenge we will extend the 14 day
discount period whilst we consider it. This extension will
only be made once - you are not allowed to make repeated
challenges in order to extend the discount period.
- If we accept your reasons for challenging the PCN, we will cancel the
PCN and no further
action will be taken.
- If your informal challenge is unsuccessful, our reply letter
will explain how you may make a formal representation by way of the
statutory appeals process. This process will start when you receive
the Notice to Owner from us (this will be sent 28 days after the
PCN was
issued).
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Providing this information meets Priority
Services and Transformation Outcome G13 as required by
the Office of the Deputy Prime Minister.
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