Contacting us over Christmas
Arrangements for Christmas 2009 and New Year 2010
Civic Offices
The Customer Service Centre will be open on:
- Thursday 24 December 2009 09.00 am until 1.00 pm Civic Offices
will be open and the full range of council services will be
available between these times
- Tuesday 29 December 2009 09.00 am until 4.00 pm
- Wednesday 30 December 2009 09.00 am until 4.00 pm
- Thursday 31 December 2009 09.00 am until 1.00 pm
Between these times customers will be able to telephone, e-mail,
text or call into the Civic Offices and Customer Service Centre
staff will be on hand to deal with any general enquiries or reports
relating to council services. Staff will also be available from
Revenues, Benefits, Cashiers and Housing to assist with any
enquiries and Environmental Health will be on call
Please note that the cashiers’ service will close 30 minutes
before these times.
For emergencies outside of these hours, including weekends and
bank holidays, the council’s usual out of hours emergency procedures will be in
operation.
Southmoor Depot
Operational teams at Southmoor Depot will be working normal
hours on 24, 29, 30 and 31 December 2009.
Residents who need to report a missed bin on Christmas Eve will
have to do so before 12.00 noon in order for the bin to be
collected that day, which is the normal arrangement. Any bins
reported after 12.00 noon on Christmas Eve will be collected on
Tuesday 29 December 2009, which is the first working day after
Christmas.
Visitor Information Centre, Beachlands
The Christmas and New Year opening hours of the Visitor
Information Centre at Beachlands are as follows:
- Christmas Eve, Thursday 24 December 2009 9.30 am till 1.00
pm
- Tuesday 29 December 2009 9.30 am till 5.00 pm
- Wednesday 30 December 2009 9.30 am till 5.00 pm
- Thursday 31 December 2009 9.30 am till 1.00 pm
25, 26, 27 & 28 December 2009 and 1 January 2010 the Visitor
information Centre will be closed.
Normal opening times (9.30 am till 5.00 pm) will resume on
Saturday 2 January 2010.
Christmas collection changes
Use this link to find out when your bins will be collected over
Christmas. Christmas Collection
changes>>