FAST-TRACK

Customer Service Centre Reporting System

How to Contact Us

On line: complete our on-line report form (requires Internet Explorer 6.0 or above -
otherwise use this alternative link >>)
By Telephone: (023) 9244 6019
Street light hot line: 0800 50 60 60 (24 hour answerphone)
Text message: 07797 877005
Email: customer.services@havant.gov.uk
In person: call into the reception in the Public Service Plaza
In writing: print off our report form and send it to:

Customer Service Centre
FREEPOST PT106
Havant Borough Council
HAVANT
Hants
PO9 2YW

What is the FAST-TRACK Customer Service Centre Reporting System?

It is a computerised reporting system to allow our customers to report a problem or make an enquiry as easily as possible.

What can I expect from the Customer Service Centre?

The Council is committed to ensuring that anything you report is dealt with quickly and effectively. When we receive your report our Customer Service Centre team will make sure it gets dealt with as soon as possible.

This may be by:

A response over the telephone, by e-mail or letter, informing you of the action to be taken;
A visit or a telephone call to explain what we will, or will not be able to do;
Carrying out any work requested as quickly as possible.

And if we get it wrong...

We have a simple and fair complaints procedure to help resolve the problem.

The Customer Service Centre Team promise that...

we will treat you politely and with respect;
log your call and give you a reference number so that you can track progress if you wish to;
if appropriate, we will advise you of the anticipated response times for dealing with your request/enquiry;
monitor requests and, where we can, check that you are happy with our response on the work carried out.

Need information on services? If you can't find it using our intuitive menu, then try a search or A to Z of Services. The Customer Service Centre can be contacted by email or by phone on 023 9244 6019.

Providing this information meets Priority Services and Transformation Outcome R7 as required by the Office of the Deputy Prime Minister.

Havant Borough Council, Civic Centre Road, Havant, Hampshire PO9 2AX