Serving You magazine

We would like to take the opportunity to remind you that Royal Mail will not post 'Serving You' through your door if you have stated that you do not wish to receive circulars.

However, you do not need to miss out. Serving You is available to collect from your local Library, Community Centre and Customer Services reception at the Civic Offices.

If this information is difficult to read we can provide it in another format, for example in Braille, large print, on audio disc or in another language. To request any of these formats please contact the Communications team.

Serving You Magazine - winter 2016

Dear Editor

Dear Editor:

Just thought I would like to say how good Serving You is. Not just informative but bright and readable.
Greg Nicholls

Dear Editor:

Please stop wasting council tax payers’ money by producing and distributing Serving You. Not only does this cost money to produce and deliver, it then costs more to recycle, as it goes straight from the doormat to the recycle bin. My suspicion is that it ends up in landfill in some cases. If you want to provide people with information, do so electronically by placing the information on a website or distributing a pdf. It is only a minority of tax payers that don’t have an online presence. Those that still want a hard copy can elect to do so and then pay for it.
All I want from my council is to stop wasting money to reduce the exorbitant amount of council tax I pay each year. An archaic tax calculated in an unfair way!! Lets get back to Poll Tax where every adult pays their fair share and stop penalising those that have worked hard to afford to buy a reasonable family home. I don’t want platitudes or the party line. If you aren’t taking action to reduce costs by focussing on the essentials rather than providing free services for the lazy then I don’t want to hear from you. Disappointed victim of local government wastage!!
Gary Robinson

Our response:

While your feedback is welcome there are many differing opinions, as you can see above, and some residents still value Serving You as both interesting and informative. Not all of our residents have internet access. Serving You is distributed three times a year and at just 24p per copy it doesn’t cost as much as you might think. Of the Council Tax paid only £3.70* is given to Havant Borough Council (HBC) each week: the rest goes to Hampshire County Council, the Police and Crime Commissioner and Hampshire Fire and Rescue. Furthermore, Council Tax was introduced in 1993 by the Local Government Finance Act 1992 and locally we cannot choose between this and Poll Tax. This year HBC has commissioned the Five Council project which will save £11.5m over an eight year period and Norse South East, which provides operational services to residents, allowing us to generate additional income streams, resulting in the council gaining a 50% profit share.
*based on a Band D property

Did you know?

Changes at HWRCs

Hampshire County Council’s Household Waste Recycling Centres (HWRCs) have now introduced a charge for soil, rubble, plasterboard and asbestos.

Soil and rubble is charged at £2.50 per 30 litre bag. Plasterboard is £10 per sheet or £6 per 30 litre bag. Cement-bonded asbestos will still only be accepted at Portsmouth HWRC and charged at £12 per sheet. No other type of asbestos is permitted.

Cash and card payment options are available at each site. More information about your local HWRC can be found on Hampshire County Council's website.

Food for thought

Food for thought

We have two food banks in the borough offering emergency food to thousands of people in crisis.

To benefit from the food banks you will need to be referred by your Job Centre, housing officers, doctor or Citizens Advice. Both food banks rely on volunteers and donations. If you can help please contact: The Beacon Food Bank, Havant, at or call 023 9247 0167 and the Waterlooville Food Bank at or text/call 07554 267 898.

Alternatively donations of food can be made in the local Asda, Tesco Extra (Havant), Sainsbury’s and Waitrose stores.

Supporting the community

Supporting the community

The Two Saints Community support Service has drop-ins six days a week across the Havant area. The service provides early intervention and resettlement advice, as well as support around all housing related issues. Working in partnership with other agencies they can help and signpost to other support services where appropriate.

If you require further information please call 023 9247 7863.

Park for £1

Park for £1!

Parking at the weekend or bank holiday is just £1 for any length of stay in the Civic Offices East Car Park (next to Havant Police Station). This is ideal if you are planning a day out on the train, working in Havant town centre or just require long stay parking. There is a walkway that takes you directly to Havant Train Station, with the town centre a few extra steps away.

For further information contact the Parking Office on 0300 555 0705 or email

Don’t let debt ruin your Christmas

Don’t let debt ruin your Christmas

Citizens Advice Havant can help if you have debt or relationship worries. If you get into difficulty don’t delay, contact Citizens Advice Havant. Call its advice line on 03444 111 306 or see the Citizens Advice website for advice and opening times.

New community grant scheme

New Community Grant Scheme

Councillors can now support local projects and initiatives through a new Councillor Community Grant Scheme. Each councillor has been allocated funding to award to voluntary and not-for-profit organisations within, or that benefit, their ward. Grants of either £100 or £200 are available.

Organisations that may benefit from the Community Grant Scheme can approach their ward councillor and apply for funding. The grant scheme aims to ensure that communities can fund what is specifically important in their area.

For information on your local councillor visit the Councillors area of our website.

Successful year at Council

Successful Year at Council

Every year Havant Borough Council produces an annual report that reflects the financial and environmental sustainability, economic growth and public service excellence Havant Borough Council has strived to achieve.

The report is available for everyone to view online at or by calling 023 9244 6019 for a paper version.

Particular highlights include the five councils project, leisure centre improvements, the national watersports festival and the 200th anniversary of the Battle of Waterloo.

Don't miss your chance

Don't miss your chance

Ensure you are on the electoral roll or you will miss out on the chance to vote in future elections. Additionally, not registering can significantly harm your chances of getting a good credit rating or opening bank accounts. Although you currently have to be 18 to vote in England, young people aged 16 or 17 should fill in the form so they automatically get a vote at the first election as soon as they turn 18.

The next scheduled election in the borough is May 2017.

So, if you have recently moved, not registered or are 17 this year please register online at or call 023 9244 6225/6226.

Need help paying rent or council tax? Apply online

Need help paying rent or council tax? Apply online

If you are on a low income and you do not have savings of more than £16,000, you may be able to claim Housing Benefit and/or Council Tax Support. The quickest and easiest way to apply for help is to use the online claim form. Help and guidance are available as you work through it, to ensure you only fill in the parts that are relevant to your claim, and it checks for any errors. There is also an online change in circumstances form to notify us of any changes if you are already receiving Housing Benefit and/or Council Tax Support. Both of these forms are on our website.

Connors Keep

Connors Keep

Set in rural surroundings, Connors Keep is perfectly located near local  shops and bus routes. The spacious, purpose-built flats provide support, security and modern facilities for independent people aged 55 or over with additional support needs.
To find out more or to request an information leaflet call 023 9225 8611.

Connors Keep
Robin Gardens
Wecock Farm

“I feel really secure here; there’s always someone you can turn to. The staff are marvellous and they are always there for you at the pull of a cord.”
Dot Howard

The Big Issue

The Big Issue

Havant Borough Council is working hard on the issues surrounding rough sleepers, homelessness and begging. There is advice for homeless people in the borough through our housing options and advice service and Two Saints Community Support Service. We work closely with them to signpost and refer to emergency placements. Some people refuse help as it is not what they are looking for while others need support before they can maintain a tenancy.

People begging on the streets may have complex needs which can include drug and/or alcohol addictions. They need help and support from those around them. Instead of giving cash to someone, you may want to donate money or goods to a local charity or support group such as Portsdown Community Church or The Beacon in Havant.

If you are concerned about someone who may be sleeping rough you can contact Housing Options on 023 9244 6379.

Children learn how to stay safe online

Children learn how to stay safe online

More than 20 schools from across the borough are set to learn some important lessons about personal safety.

The annual Junior Citizen Scheme, taking place at Fort Purbrook, will inform and educate children in Year Six (aged 10-11) about how to stay safe in everyday situations.

The event is organised by the Safer Havant Partnership, with assistance from other agencies, including The Royal National Lifeboat Institute, Hampshire Constabulary, Havant Borough Council Environment Rangers, Southern Domestic Abuse Service and Hampshire Fire and Rescue.

Inspirational talks at Youth Conference

Inspirational talks at Youth Conference

The third annual Youth Conference, entitled Inspiring You, is set to take place in March 2017 at The Plaza, Havant.

Students aged 14 and 15 (Year Nine) from all senior schools across the borough will be invited to attend the event, which includes talks from inspirational guest speakers and interactive workshops delivered by Mind and Southern Domestic Abuse Service (SDAS).

Mind’s workshop will provide the students with tips for dealing with the stresses surrounding school exams, while SDAS will aim to help students construct and maintain healthy relationships.

Students will also have the opportunity to cast their vote for three projects in a special ‘Approved by You’ small grant scheme. This will introduce the importance of political activity while supporting the community. To round off the day, students will take part in a councillor question time, involving the Leader of Havant Borough Council, Councillor Michael Cheshire, the Mayor, Councillor Faith Ponsonby, and other local councillors. The session will encourage students to engage with issues concerning their local community in an open and friendly forum.

The participating organisations help children to develop their skills in managing risk and making decisions about important day-to-day scenarios.

This year’s scheme focuses on topics including internet safety, littering, dog fouling, beach safety, domestic abuse and fire safety.

During each interactive workshop throughout the day the children are given scenarios, as well as taking part in role plays and question and answer sessions.

The Mayor is having a Ball

The Mayor is having a Ball

Join The Mayor of Havant, Councillor Faith Ponsonby, at her Annual Christmas Ball being held at Lakeside, Hayling Island, on 22nd December. A bubbly reception from 7pm will be followed by a three course meal, with cabaret and a band. Tickets are £38.50 each with the proceeds going to the mayor’s charities.

For more details contact the mayor’s secretary on 023 9244 6152 or email

Christmas lights and grottos

Christmas lights and grottos

The glow of Christmas will stream from the Meridian Centre, Havant, with Christmas lights glistening from the 8th November. Santa will be visiting every weekend from 26th November as well as 21st December before heading back to the North Pole for final preparations.

‘Tis the season for Christmas cheer in Leigh Park at 2pm on 24th November! The Mayor of Havant, Cllr Faith Ponsonby, will be opening Santa’s Grotto, gathering around the Christmas tree to turn the lights on and enjoying a lantern procession at 5pm. Carol singing will also be taking place following the ceremony.

Emsworth’s lights will be twinkling from 6pm on 25th November in St Peter’s Square, accompanied by carols and children’s entertainment to get you into the festive spirit.

Waterlooville’s lights will sparkle from 4pm on 26th November. The evening will consist of a lantern procession, followed by Christmas songs around the tree, and the light switch-on at 5.30pm.

Hayling Island’s magical Christmas season begins with the light switch-on around the tree in Mengham Road shopping area at 5pm on 2nd December. Carols, late night shopping and other activities will also be on offer.

Witness the story of Christmas with Leigh Park and Warren Park Community’s Nativity Play at 6pm on the 3rd December and again at 2pm on the 4th December. Tickets are just £1 each (concessions are available); please contact Carolyn Owens on 023 9247 5276 for further details. There will even be three camels appearing at Sunday’s performance and donkeys at both!

Ho Ho Ho! How do you fancy meeting Santa and friends at their grotto in Waterlooville’s Library? Welcoming children of all ages, from 10th December until Christmas Eve. For more information on opening times visit:

Details were correct at the time of going to print

Hampshire Farmers' Market

Hampshire Farmers' Market

Stock up for Christmas at: South Street Car Park, 10am to 1pm. Saturday 19th November and Saturday 17th December Find 2017 market dates at:

BOGOF to parking charges

BOGOF to parking charges

The last three weekends before Christmas are manic for most of us. once again, Havant Borough Council (HBC) is lessening the load by giving motorists an extra hour parking for free.

This freebie will be available in any HBC pay and display car park on the weekends of the 10th, 17th and 24th December.

Now in its fourth year, the BOGOF scheme is only for tickets purchased for one hour. Parking tickets should be purchased and displayed in the normal way to gain the extra hour of parking for free.

Civil Enforcement Officers will take note of the time the ticket is due to expire and allow for another hour after that.

The BOGOF scheme is not only to help spread some festive cheer to motorists but also to encourage people to shop locally and stay longer in our town centres.

Small Business Saturday

Small Business Saturday

Small Business Saturday is back on the 3rd December and once again this will include three hours of free parking!

The 3rd December is set to be the busiest shopping day of the year and this national event, Small Business Saturday, encourages shopping locally.

This is a great opportunity to make the most of the vast amount of local businesses in the borough.

A less advertised aspect of local shopping is that for every £100 spent in a local business, £68 is likely to stay in the community, in comparison to £43 spent in a national business.

For further information on other areas supporting the Small Business Saturday campaign please use the following link:

2017 Waste and Recycling

The guide provides bin collection dates for 2017, a list of items you can recycle and a Christmas timetable, helping to make your weekly collections easier to plan.

If you have any further queries regarding your collections, call Customer Services on 023 9244 6010 during normal office hours.

What goes where?

Sorting out your waste for collection correctly helps improve recycling rates to benefit all. Please ensure your recycling is clean and dry and that the following items end up in the correct bin:


  • Greetings cards and envelopes
  • Cardboard
  • Food and drinks cans
  • Aerosol cans
  • Plastic bottles
  • Newspapers and magazines

General waste

  • Gift-wrap
  • General household rubbish
  • Black sacks and carrier bags
  • Drinks cartons
  • Plastic/polystyrene packaging
  • Food trays
  • Margarine tubs
  • Yoghurt pots


Bottle bank

  • Glass bottles and jars
  • Empty wine and sherry bottles
  • Beer bottles
  • Pickle jars

Please note over Christmas: There are a few extra things to be aware of over Christmas regarding waste and recycling collections. A revised timetable will be running over the Christmas period, but also:

Additional bag collections

  • Over the Christmas period, one additional bag of waste will be collected
  • Additional recycling is collected all year


Please ensure it is placed in a clear sack or untied carrier bag.

Garden waste

  • The garden waste collection service is suspended between Monday 26th December 2016 and Friday 6th January 2017: If you are a member, your Christmas tree can be collected as garden waste, as long as the tree is cut into pieces no bigger than 75mm (3 inches) in diameter

Full bottle banks

  • If a bottle bank is full due to seasonal demand, please do not leave glass by the bank. Visit for a list of alternative sites.

Missed bin? If your bin is not collected on your collection day, please call Customer Services on 023 9244 6010 within 24 hours to arrange an alternative collection


Christmas timetable revised collection dates for the festive period

Christmas timetable revised collection dates for the festive period

During the Christmas and New Year period, revised dates will be in place for waste and recycling collections. The amended collections are as follows:

Monday 26 December - Tuesday 27 December
Tuesday 27 December - Wednesday 28 December
Wednesday 28 December - Thursday 29 December
Thursday 29 December - Friday 30 December
Friday 30 December - Saturday 31 December
Monday 2 January 2017 - Tuesday 3 January 2017
Tuesday 3 January - Wednesday 4 January
Wednesday 4 January - Thursday 5 January
Thursday 5 January - Friday 6 January
Friday 6 January - Saturday 7 January

Household Waste Recycling Centres will be closed on Christmas Day, Boxing Day and New Year’s Day.

In the event of prolonged snow, ice and frosty conditions please place your bin out for collection and we will collect as soon as possible.

Information and updates will be posted on our website and Facebook and Twitter at regular intervals.

New Year, New You at Horizon

New Year, New You at Horizon

There are lots of ways that you can get fit and healthy at Horizon this coming New Year at both Havant and Waterlooville Leisure Centres. Sign up today at Havant & Waterlooville Leisure Centres.

Platinum Memberships start from £26.95 per month and include use of many great facilities.

  • 2 large, modern gyms - Workout at either Havant or Waterlooville gyms. Both have a large range of equipment including resistance equipment
  • 4 Swimming Pools Each Centre has a superb 25m swimming pool as well as a 13m splash pool. With over 130 hours of public swimming time available across both swimming pools each week, you can swim for fun and fitness at a time when it suits you.
  • 140+ Exercise Classes a week - Take part in a range of exercise classes at both Havant and Waterlooville Leisure Centres.

Classes include a range of well-being, gym based and group fitness covers every muscle group in the body and at helping you to reach your targets in a more intimate personalised way. The gym comprises a great selection of free-weight machines and weights alongside a functional training area.

Children and teenagers can also keep active with swimming, teen gym sessions, sport clubs, and much more.

Facility Improvements at Horizon

2016 has been a great year for Horizon Leisure Centres with many developments and improvements happening at both Havant and Waterlooville Centres.

An investment of £280,000 was put into the pools at both Havant and Waterlooville in April 16. The cafe at Waterlooville which opened along with the new gym and play centre in Summer 15 has been extended creating an extra seating area for customers.

Horizon will be improving its facilities even more. Over the next year, the spinning room at Havant will be extended with new state of the art bikes along with the creation of a wellbeing centre at Havant gym with toning tables.

Howard Broad, Chief Executive of Horizon Leisure Centres said ‘These latest improvements will continue to help us ‘make life better’ for the surrounding community.’

Havant Leisure Centre
023 9247 6026
Waterlooville Leisure Centre
023 9224 5900

£1.4m sports facility at Front Lawn

£1.4m sports facility at Front Lawn

In the last edition of Serving You we revealed the exciting project to develop new and existing facilities at Front Lawn Recreation Ground in Leigh Park.

The £1.4million project is taking shape, with works expected to start soon. Once completed the area will provide much improved sports facilities on the site as well as developing a number of community programmes.

The new facilities attracted funding from a number of sources and will include:

  • A redeveloped changing facility to meet modern day standards
  • A full size floodlit artificial grass pitch
  • A floodlit multi use sport area
  • Improved and increased car parking
  • A community facility that will offer space for the delivery of social inclusion programmes by local providers and health organisations.

An operator has been appointed to manage the site on behalf of Havant Borough Council and will work with Havant & Waterlooville Youth FC along with other community partners to deliver a variety of programmes and initiatives.

New Year fitness

New Year fitness

What seems impossible today will one day become your warm-up with the Couch to 5K programme. Courses are run borough-wide to help people make a gradual transition from walking to running three miles (5k) by the end of the nine week programme.

The emphasis is on fun, socialising and making steps to being healthy; the course is perfect for beginners.

For more information on when and where the courses take place visit or call Customer Services on 023 9244 6019.

Get Fit Hampshire

Get Fit Hampshire

Get Fit Hampshire, is a new online tool which allows you to search and find local activities. By entering your postcode the website will then give you options of the distance you wish to travel, day, time and activity. Simply visit

Skate Park revamp

Skate Park revamp

Hayling Skate Park has been recently renovated by Play Parks for Hayling working in partnership with Havant Borough Council.

Significant investment has gone into the works at the skate park, which include a brand new ramp and rail - as well as improvements to existing surfaces to prolong their usability. The new equipment provides users of all abilities an exciting new challenge.

Borough gets down to business

Borough gets down to business

Our Economic Development Team is offering new businesses a grant of £1,000 towards start-up costs. The grant is open to businesses that trade within the Borough of Havant, that have been trading for more than six months and less than a year.

To qualify, it must be the owner’s ONLY form of income. You will be required to attend a three hour workshop which will enable you to write or update your business plan, prior to submitting it to the council for approval and verification of the grant.

Last year, 10 new businesses received a grant from Havant Borough Council.

New business rates for new-build businesses

New business rates for new-build businesses

Havant Borough Council will soon be offering new-build businesses discounts of up to £150,000 on their business rates. This will allow businesses to create modern working environments and increase their business opportunities. The council-led scheme will help the area become a more prosperous and vibrant business location.

Havant has the capacity to develop more than 30 hectares of new business floor space and the council wants to actively encourage and support businesses in locating to and remaining in the area. The development prospects and business rate discounts also have potential to secure 4,000 jobs for current and future residents.

Any business looking to set up in the borough or expand its current facilities can find details of the scheme on our website.

Employment and skills plans

Employment and skills plan

Introduced in 2012 the Employment and Skills Plan for major developments in the borough gives opportunities to provide local jobs and training.

Barratt David Wilson Homes has fulfilled the Construction Industry Training Board (CITB) plan that Havant Borough Council requires developers to complete. With a dedicated Community Liaison Manager in place they have already matched local people with local jobs, with the main objective being to support young people in an apprenticeship scheme in the construction industry.

Barratts has been working on several development sites at One Eight Zero in Bedhampton, Nursery Fields in Havant and Oysters on Hayling Island which has enabled 13 young people to be employed as apprentices.

Planning matters

Planning matters

More new homes are needed in the Borough of Havant for our growing and ageing population.

We are reviewing the borough’s Local Plan to positively plan for the changing needs. We must plan to meet the need for housing while managing the impact on nature, design quality, jobs and infrastructure provision alongside the housing development.

This summer, we started the discussion with communities about the Havant Borough Local Plan 2036. The focus was on where new development should go in the future from smaller sites of only a few new houses to a strategic development site in the area between Denvilles and Emsworth. Hundreds of residents responded to the consultation and these comments have been used to refine the proposals and shape the new plan.

We are going to put together a community- led masterplan for the site proposed between Denvilles and Emsworth in the New Year. This will help to shape the new development – where open spaces, homes and infrastructure will go - and will mean that everyone can collaborate on a vision for the development.

If you would like to be involved in the masterplan, please email or call 023 9244 6539.

Your comments

Any comments regarding planning applications should be made via the following methods:
Write to: Planning Development, Havant Borough Council, Public Service Plaza, Civic Centre Road, Havant, Hampshire, PO9 2AX

Using chat forums, social media and other websites does not comply with our representations procedure and therefore cannot be taken into consideration.


  • 192 dwellings on land north of Havant Road and west of Selangor Avenue, Emsworth
  • Redevelopment of Hayling Billy Public House in Elm Grove, Hayling Island, to provide 33 new retirement apartments
  • Detailed designs for new industrial and warehousing premises at Velocity site, Stanbridge Road, Havant
  • New drive-thru restaurant on land at Larchwood Avenue, Havant


  • New dwellings at Brookfield Close, Havant, and Restawyle Avenue, Hayling Island, refused on grounds of inappropriate character and inadequate garden size
  • Replacement dwelling at Portsdown Hill Road, Bedhampton, refused on grounds of impact on neighbour amenity and adjacent listed building

Under construction

  • 55 new dwellings on land north of Bartons Road, Havant
  • Redevelopment of 36 Waterloo Road, Havant, to provide six new flats
  • Redevelopment of open space at Holybourne Road, Leigh Park, to provide five houses and four flats
  • New pet care and treatment facilities at Solent Retail Park, Havant and Wellington Retail Park, Waterlooville (including Committee resolutions to grant permission)

More ways to encourage cycling

More ways to encourage cycling

A new shared cycleway and pedestrian crossing have now been completed, ensuring cyclists and pedestrians in Waterlooville have a safer journey.

Linking the existing cycleway from Park Lane bridleway and Queen’s Inclosure Primary School with Cornelius Drive, Grassmere Way and Westbrook Community Hall, the new route will encourage students, their parents and other members of the community to cycle.

An ‘island’ in the middle of the road has also been constructed in Tempest Avenue for pedestrians walking to and from Westbrook Community Hall, the Plough & Barleycorn public house and Tesco Express.

For more information on cycle ways in the borough visit or call 023 9244 6019 to request a map.

Better access

Better access

Recent works have now been completed on the access road that leads through Padnell Road to a frequently used recreation ground.

The ground is used by Padnell Junior School, Waterlooville Men’s Shed and the Cowplain Activity Centre.

Previously the access road was very narrow meaning two vehicles could not pass each other and would often resort to mounting the curb. With many children using the path during peak times, before and after school, and without a formal crossing the access road was deemed to be hazardous.

The road is now wide enough for two-way traffic, both the road and foot path have been resurfaced and two pedestrian crossings have been installed.

Paying it back

Paying it back

Working in partnership with the Community Rehabilitation Company, Havant Borough Council has been working with offenders to undertake voluntary work such as manual labour, around the Waterlooville area.

Offenders have been given community orders by the courts which can range from 40-300 hours of service. These hours are devoted to paying back local communities, with teams working in community centres, churches and other agencies.

Following a rise in reports of antisocial behaviour and crime taking place in the Jubilee Park area of Waterlooville, the community rehabilitation team was deployed to cut back overgrown areas and to generally tidy the area to deter further use by some troublesome teenagers.

If you know of any areas that could benefit from the Community Payback Teams please contact the Placement Coordinator for the Community Rehabilitation Company, South East on 023 9268 2730.

MOT at your service

MOT at your service

As part of the recent joint venture company formed between Havant Borough  Council and Norse South East we can now offer an unbiased, fully independent vehicle inspection for MOTs on motorcycles, cars, private passenger (minibuses) and light goods vehicles.

Other services carried out:

  • Servicing
  • Repairs
  • Pre-purchase vehicle inspections
  • Summer/winter checks

If you want to make a booking please call 023 9248 8000.

Hit the cold spots this winter

Hit the cold spots this winter

Could you be eligible for help with the cost of a new central heating system in your home? With winter on its way, this is the time to apply for funding under the Hitting the Cold Spots scheme if you have not had gas central heating before and your property qualifies.

The scheme is funded by Hampshire County Council Adult Services and Public Health Departments and is managed by the Environment Centre.

For full details on the criteria, visit the Environment Centre's website or call the helpline on: 0800 804 8601.