Business and Commercial Directorate

Business and Commercial Executive Director

Gill Kneller

Executive Director (Business and Commercial)

East Hampshire District Council and Havant Borough Council

Tel: 01730 234004  


Gill is the Executive Director with oversight of commercial matters including commercialisation of council services, the development of new products and ventures, economic development and regeneration. Gill is the Partnership for Urban South Hampshire lead officer for the Solent Energy Strategy.

Gill has held senior management positions for a number of councils where she has gained extensive experience of delivering service improvements, leading change and commissioning.

Gill also has experience of working as a consultant in the private sector. She is an Environmental Health Officer by profession and holds a number of post graduate qualifications including a Masters in Risk Management.

Heads of Service

Dawn Adey

Client Relationship Director (Interim)

East Hampshire District Council and Havant Borough Council

Tel: 023 9244 6392



Director of services shared between Hart District Council, East Hampshire District Council, Havant Borough Council, Mendip District Council, South Oxfordshire District Council and Vale of White Horse District Council. Dawn is responsible for an annual contract spend of £20 Million, leading commercial relationships with corporate suppliers, contract delivery and client function. Dawn has significant experience in managing multi-partner shared services and leading in high value operational service delivery within in the private and public sector.

Chris Bradley

Head of Commercial Development (East Hants only)

East Hampshire District Council

Tel: 01730 234079


By generating income through driving the adoption of good business practices, Chris aims to create better communities by delivering a Triple Bottom Line of profit, people and place. Leading commercial activities, Chris’ team also offers specialist support in market research, programme management, finance and business development.With hands-on experience of public sector commercialism, Chris comes from a commercial background, having designed, won and delivered products and services across a wide range of markets, including local and central government, science and technology, engineering and business support.

Claire Hughes

Head of Strategic Commissioning

East Hampshire District Council and Havant Borough Council

Tel: 023 9244 6633



Claire has worked in local government for over 25 years and provides strategic leadership for HBC and EHDC on a variety of commercial contracts including; environmental services, leisure services and the 6 councils contract. Claire is responsible for ensuring the contracts deliver efficient and cost effective services to residents.

Susan Parker

Head of Programmes, Redesign and Quality

Havant Borough Council and East Hampshire District Council

Tel: 023 9244 6493  


With strong, established experience of the commercial sector and the delivery of strategic partnerships, transformation programmes and cost effective customer focussed solutions in the public sector, Sue is the strategic lead for digital and effective working. As Head of Programmes, Redesign and Quality, Sue directs the delivery of major corporate initiatives, overseeing professional project management resources and business intelligence to secure the best outcomes for the customer and the organisation.

Caroline Tickner

Head of Organisational Development

Havant Borough Council and East Hampshire District Council

Tel: 023 9244 6139


Caroline is a versatile Human Resources (HR) and Organisational Development (OD) professional with over 20 years experience in both public and private sectors. Caroline is a Fellow of the Chartered Institute of Personnel & Development and holds advanced qualifications in strategic leadership, organisational development and coaching. Organisational Development, Democratic Services, Health & Safety and Emergency Planning are also areas of responsibility for her role.

Brian Wood

Head of Customer Services

Havant Borough Council and East Hampshire District Council

Tel: 01730 234150



With over 30 years experience of providing customer facing services, Brian is responsible for Customer Services, Revenues and Benefits, Election Services, Corporate Support including Data Protection and Freedom of Information requests. Brian acts as the Senior Information Risk Owner for both Councils. A Fellow of the Institute of Revenues, Rating and Valuation, Brian is focussed on developing new ways of working and deploying new cost-efficient technologies to improve customer satisfaction and insight.